United States onlyWe are seeking a strong Client Partner to build, strengthen, and expand existing client relationships with executives at startups, mid-market, and enterprise companies with whom we have the pleasure of working.
You are a highly motivated individual who loves the art of sales, but thrives by playing the long game. You know that the best business relationships are built on trust and authenticity.
You will be working with our top clients and must be able to travel to domestic locations such as California at least once per quarter.
About Us
For over twelve years, we have been helping businesses of all sizes solve complex software development challenges. Here at HappyFunCorp, we design and build website applications, mobile applications and more, delivering technical solutions and consultative services with a strong blend of engineering skills, human-focused design, and a culture that makes working with us enjoyable. We’ve worked closely with startups, small businesses, and Fortune 500 companies alike to innovate across a variety of verticals. Though we’re headquartered in NYC, we embrace remote work, and it’s been part of our DNA from the start.
Our team of over 70 sharp and talented engineers, designers, and product architects hail from diverse backgrounds, bringing empathy and business savvy to every project and relationship we take on. Whether you’re looking to take an idea from concept to production, solve a complex technical architecture problem, improve an existing product, or complete a digital transformation project, we can help.
As a Client Partner, you will…
- Serve as the primary relationship owner for a specific client or group of clients with responsibility for retention and growth for a six to twelve month period
- Build meaningful relationships with prospective clients and generate net new leads (0 - 15% dependent on bandwidth)
- Partner with internal project teams to assist with client onboarding and leading the troubleshooting of scope-related issues
- Identify professional service problems in advance, and implement solutions to prevent them
- Conduct regular check-ins and quarterly business reviews with clients to align our goals with their long term goals by leveraging data to assess their progress, address any concerns, and identify opportunities
- Anticipate and draft Statements of Work in collaboration with our “Deal Council,” which is comprised of product, design and engineering teammates
- Own renewals and expansions
- Develop and execute customer success plans, including goals, milestones, and success metrics
- Stay updated on relevant industry trends, best practices, and competitive landscape
Requirements
- At least 4 years proven experience as a key account manager, account executive or customer success manager where you are responsible for driving revenue and maintaining client relationships with companies possessing annual revenues of ~$35 million to $5 billion
- At least 2 years proven experience leading the sales process to close several six figure deals with startups and/or enterprise level clients
- Prior experience with engineers and custom software development process, from conception through design and delivery, as well as fundamental cloud computing concepts (certifications are a plus)
- Passionate about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned relationships
- Impeccable communication and interpersonal skills, with the ability to effectively convey complex information and influence outcomes
- Ability to work independently and proactively while executing sound judgment and decision making skills, but also exhibits a team player mentality and a willingness to ask for assistance
- Strong problem-solving and analytical abilities, with a focus on finding practical and creative solutions to sales and accounts challenges
- Proficiency in CRM and customer success software
Benefits
COMPANY VALUES
- Creative Optimism. We are problem-solvers who use a lens of opportunity to make the world a bit better with all that we do.
- Dignity. Our best work can only be done in an environment in which HFCers and our partners treat each other – and themselves – with dignity.
- Equity. We strive for diversity across many dimensions and we believe our team is strongest when it is fairest.
- Entrepreneurial Spirit. Our “engine” is the energy that comes with ownership, agency, and responsibility for what we produce.
- Trust The bedrock of any organization is the growth of trust in our leaders, peers, and partners – the most rewarding work demands it.
HFC is a good fit for entrepreneurially-minded doers that learn and adapt quickly and have a passion for what they do. What we look for is someone with experience turning ideas into fully-fledged products. We offer competitive pay, a fully remote company culture, and the opportunity to work on cool projects with great people. If this sounds like you, send us your application!
The base compensation range is $80,000 to $100,000 + commission, depending on location and depth of relevant experience.
