United States onlyAbout Hallmark Health Care Solutions, Inc
At Hallmark Health Care Solutions, the two aspects — what we do and how we do it — are tightly interwoven. In our products and our people alike, we put a relentless focus on truth, trust, transparency, respect and service.
Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years’ experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes.
About the role
Hallmark Health Care Solutions, Inc (HHCS) is seeking Technology Manager to effectively support our Workforce Intelligence and Staffing Technology clients. This role will be accountable for support and coordination of all activities within the clients they support related to technology. HHCS is undergoing rapid growth, and the Technology Manager will play a key role in supporting our products use by our clients and vendors.
What you'll do
Program Management/Client Engagement
- Manage day-to-day activities and follow up on all inquiries as needed in a timely manner, including active participation in team and client cadence calls
- Serve as the primary point of contact for clients regarding technology-related inquiries and projects.
- Communicate with leadership for client and vendor escalation as needed
- Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Understand client requirements and translate them into technical specifications and project plans.
- Proactive account management for client technology enhancements, reporting functionality, invoicing, timecards, and ticket management.
- Collaborate with clients and internal departments to understand their technology needs and provide appropriate solutions.
- Foster a collaborative and innovative team culture
Technology Enhancement
- Develop and implement technology strategies that support both the company’s and clients' goals.
- Work with leadership team to present possible enhancements to drive speed and efficiency of procurement/timekeeping/invoicing process
- Identify opportunities for technology improvement and innovation.
- Present enhancements to client through additional training
Client Hyper-care
- Pre and post go live hyper-care for clients and vendors including daily, weekly and bi-weekly calls
- Ongoing coaching with client and vendors to drive best practices and assist in change management process
- Ability to multi-task by setting priorities to meet client and internal deadlines with knowledge and ability to delegate tasks, as needed, to meet the expected timeframe
- Other duties as assigned based on business needs
Qualifications
- Proficient in Microsoft Office Suite with strong Excel acumen
- Experience in the healthcare staffing industry particularly in environments where VMS or MSP models are central is strongly preferred
- Hands on experience managing or implementing VMS or MSP platforms ideally within healthcare settings
- Ability to manage multiple priorities in a fast-paced environment
- Proven experience in leading technology teams and projects
- Excellent leadership, communication, and problem-solving skills, preferred experience with C-suite executives
- Bachelor’s degree in computer science, Information Technology or a related field preferred
Job Type: Full-Time
Benefits include:
· Health insurance
· Dental insurance
· Vision insurance
· Unlimited paid time off
· HSA company contributions
· 401k
Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Hallmark Health Care Solutions reserves the right to amend the job description, duties or qualifications based on company needs.
