United States onlyAs the Hagerty Drivers Club Senior Technical Product Manager, you will define the product vision, strategy, and roadmap that delivers innovation in features, usability and product performance, working directly with design and engineering teams. You must be passionate about identifying consumer-facing problems and building impactful solutions. As a highly experienced B2C Senior Technical Product Manager, you will be the voice of the customer. This role requires a leader who moves fast, has an entrepreneurial spirit, possesses a natural curiosity, sharp analytical skills, and can break down and solve complex problems. You'll operate both strategically and tactically: thinking big to drive new opportunities, diving deep into the data to uncover customer insights, and working backwards from the customer. You’ll make intricate products and teams successful, transforming a vision with many pieces into an executable, iterative plan that delivers results.
Hagerty Drivers Club (HDC) is a membership program designed exclusively for classic car enthusiasts and collectors, and the product is one of many that the Hagerty Customer Experience Technology (CXT) team creates. Our team is made up of motivated, customer-obsessed, forward-thinkers that look at everything in terms of experiences rather than transactions. The CXT team delivers end-to-end online experiences across a range of products and services, including vehicle insurance quoting, purchasing, and management, as well as Hagerty's online auction marketplace, Driver's Club, and Media/Entertainment offerings. We design, build and scale automotive experiences. With a focus on strategy, design, user experience, and engineering, we create value at every touchpoint in the customer journey.
Ready to get in the driver’s seat? Join us!
What You’ll Do
- Deliver product experiences that delight our customers and demonstrate meaningful impact and results on growth acceleration by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts to business strategies and trade-offs
- Communicate and collaborate by articulating the “why” and "what" customer problem to solve, working with others, and balancing their point of view with solicited input of others
- Drive digital product development from ideation to launch by identifying and addressing customer pain points, defining a compelling product vision, and leveraging innovative technology solutions to create tangible, shippable products that deliver measurable value to customers.
- Inform product strategy by actively gathering and analyzing customer feedback, monitoring competitors, and collaborating with design and engineering to ensure products meet customer needs and stay up-to-date with industry trends
- Create a well-structured strategy documents and product briefs that effectively communicate customer needs and pain points, align with company goals, evaluate the current state of products or features, present a clear vision for the future direction, and break down the plan into iterative releases with defined next steps, dependencies, and decision points.
- Define and prioritize product requirements and features in collaboration with cross-functional teams and working closely with the HDC business owner
- Mobilize your teams to do their best work by providing clear direction, handling dependencies, removing roadblocks and applying effective operating rhythms
This might describe you
- Extensive experience in end-to-end B2C digital product management experience, at a combination of large companies and startups, with a proven track record of launching successful digital products
- Strong experience in delivering end-to-end digital products, from defining product vision and strategy to launching and iterating products, with a proven track record of successfully bringing products to market.
- Strong proficiency in creating comprehensive product strategies, developing detailed roadmaps, and crafting user stories that effectively communicate product requirements to cross-functional teams.
- Utilize effective frameworks for resolving trade-offs and prioritizing initiatives, leveraging strong research and analytical skills to make informed decisions. Implements time-boxed deliberation processes to ensure timely decision-making and facilitate structured, productive discussions among team members.
- Demonstrates a keen eye for product design, fluency in data analysis, and technical proficiency, while also possessing a voracious appetite for learning
- Transforms ambiguity into execution by analyzing trends and determining scalable solutions. Skillfully balance strategic and tactical approaches to solve customer problems and achieve business goals, utilizing appropriate tools and tactics as needed
- Balances strategic priorities, business goals, customer needs, technical feasibility, and time to market to define impactful product solutions; thinks strategically and executes methodically
- Possess strong verbal and written communication skills, including precise and effective cross team communications, the ability to simplify complex topics, and comfort presenting at all levels of the organization and with both technical and non-technical individuals
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive product decisions
- Organization skills that show you are process-oriented and have high attention to detail.
- Strong owner mentality and experience operating independently
- Cultivates strong working relationships that drive collaboration across technical, design, business teams
Other Things to Note
- This role can be worked from any U.S. remote location
- May require travel for quarterly events.
- Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.
EEO/AA
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
