AI Solutions Customer Success Manager

About the Role

We seek an experienced AI Solutions Customer Success Manager to help clients implement AI-driven content strategies that drive measurable business growth. You will serve as a strategic partner, guiding customers through AI workflow deployment, ensuring seamless execution, and optimizing performance. Strong verbal communication skills are essential, as you will engage directly with a diverse range of stakeholders.

Key Responsibilities

• Client Engagement: Partner with growth marketers, content leads, and executives to align AI-driven content strategies with business goals.

• Project Execution: Manage content deployment timelines, ensuring timely publication and addressing any delays proactively.

• Workflow Optimization: Work with technical teams to design and implement AI workflows, balancing speed and impact.

• Performance Tracking: Monitor key metrics (e.g., organic traffic, CTR, revenue impact) to optimize AI content effectiveness.

• Solution Deployment: Drive efficient implementation, reducing unnecessary iterations.

• Customer Training: Enable teams to leverage AI platforms effectively, removing technical barriers.

• Best Practices Development: Create playbooks based on successful implementations to streamline future deployments.

• Product Feedback: Relay customer insights to Product and Engineering teams to refine future platform improvements.

Qualifications

• 5+ years managing software implementations, with expertise in onboarding, adoption, and expansion.

• 3+ years working with enterprise clients, balancing multiple stakeholder relationships.

• Proven ability to guide customers toward successful SaaS or AI solution adoption.

• Exceptional spoken English, with the ability to communicate complex concepts clearly.

• Strong analytical skills, with experience in data-driven decision-making (SQL, Python, or similar tools a plus).

• Self-motivated, adaptable, and experienced in fast-paced environments.

Our Team Values

• Integrity & Humility: High integrity, low ego, and a good sense of humor.

• Passion for Growth: Commitment to continuous learning and development.

• Bias for Action: A results-driven approach with a focus on speed and execution.

• Innovation Through Iteration: A love for experimentation and rapid iteration.

Benefits

• Fully remote work with flexible scheduling.

• Collaborative, high-growth environment focused on innovation.