Solutions Engineer

The role and your impact

As a Solutions Engineer, reporting to the Manager of the Beefree SDK Success Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants. This exciting remote role requires you to be based in the USA and work on Pacific Time.

Your adventures include:

• Partnering with fellow members of the team to engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews.
• Showcasing understanding of our product's ability to support customer workflows and integrated applications.
• Working with customers to solve technical issues, documenting technical considerations and contributing to internal knowledge resources.
• Acting as a trusted advisor, building relationships with technical stakeholders.
• Serving as the customer advocate to other internal teams, including administration, marketing, product, and development.
• Curating product feedback to enhance Beefree SDK based on customer interactions.

You're perfect for this role if you have

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or pre-sales support.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML/CSS/JS, familiarity with API and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
  
• Availability to work on Pacific Standard Time.

Perks of joining the hive

For all locations:

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus monitor and accessories
• Remote flexibility: This is a fully remote U.S.-based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides the flexibility to work from the office, home, or anywhere else for limited periods of time.
• Recharge: We advocate for taking at least three weeks of vacation yearly to unwind.
• European retreats: Join our dynamic team, spread across the USA, Canada, Italy, Bulgaria, and Denmark. We all work with a scale-up mindset towards being the market leader. Our 2024 yearly retreat was set in beautiful Sardinia, Italy.
• Professional development: Seize numerous opportunities for professional growth through daily interactions with industry-leading products and access to a wealth of training resources and events.

For US-based hires:

• Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to cover your Internet expenses.
• Health benefits: We provide comprehensive health benefits to support you and your family's well-being.
• 401(k) plan: Plan for the future with our 401(k) retirement plan, including a company match to help you save for retirement.

Some benefits may vary based on your specific location. Our team can help answer any questions after starting the recruiting process.

Our hiring process

• Apply online and you'll hear from us a few weeks after your application.
• Interviews with the Manager of Success Team, Head of Sales, and potentially other teammates.

At Beefree, we cherish diversity and are committed to creating an inclusive environment for all employees. Don't hesitate to apply if your experience is close to what we're looking for. Let's make magic together!

Think you've got the magic we're looking for? We're excited to hear from you! Apply now to start your adventure with Beefree, where every day is an opportunity to create, learn, and make a meaningful impact.

Beefree's legal name is Bee Content Design, Inc., a Delaware corporation wholly-owned subsidiary of Growens S.p.A.

Growens and Beefree are equal-opportunity employers and value diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.

SALARY:

• Base: 75K-80K USD
• Bonus KPI: Net Retention Revenue (NRR) Bonus (on target: 10K USD yearly)