United States onlyGroupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
JOB DESCRIPTION
Role: Salesforce Administrator & RevOps Generalist
Team: Sales Efficiency & AI Automation
Reports To: Chris Hill — Global Head of Sales Efficiency & AI Automation
Location: Remote US (Preferred: Chicago or Central/Eastern US Time Zones)
Level: Junior–Mid
⭐ Why Groupon?
Groupon is a global marketplace helping millions of customers discover local experiences while enabling local businesses to grow. As we transform our commercial engine, we are modernizing how our Revenue Generation teams operate — and Salesforce is at the core of that transformation.
This role offers the opportunity to:
Become part of a high-impact Sales Efficiency team
Work directly with sales leadership, RevOps, and GTM systems
Build foundational Salesforce skills while owning meaningful operations work
Contribute to data accuracy, lead quality, and workflow reliability
Grow into a more senior Salesforce Admin or RevOps role
Groupon is rebuilding with speed, clarity, and an AI-first mindset — and this role will help create the systems and data foundation that makes that possible.
⭐ About the Role
The Salesforce Administrator & RevOps Generalist is a hybrid role combining:
(1) Junior Salesforce Administration
Supporting the Senior Salesforce Admin (Brandi) and Sales Efficiency by:
Maintaining Salesforce data quality
Fixing stuck leads, broken workflows, and incorrect configurations
Supporting routing logic and lead management
Building/adjusting small flows, validation rules, and process updates
Managing user access, profiles, and permissions
Supporting layout improvements and UX cleanup
(2) RevOps Operational Backbone
Ensuring day-to-day accuracy and reliability across revenue systems:
Lead hygiene, merges, duplicates, and attribution cleanup
Subscription/billing alignment for renewals and upsells
CRM <> Sales Engagement <> Telephony sync troubleshooting
Supporting onboarding workflows for new reps
Ensuring ROE (Rules of Engagement) are followed in data and systems
Building reports/dashboards for sales and CS teams
Supporting Sales Efficiency initiatives around productivity and process improvement
This role keeps the revenue engine moving smoothly and ensures reps and managers can trust their tools and data.
⭐ What You’ll Do
Salesforce Administration (Technical Responsibilities)
Perform day-to-day Salesforce configuration (fields, page layouts, record types)
Maintain and update small Flows and automation components
Troubleshoot user issues related to leads, accounts, opportunities, permissions
Fix stuck or misrouted leads
Support routing and assignment logic improvements
Partner with the Senior Salesforce Admin on larger automation projects
Assist in cleanup of metadata, permission sets, and technical debt
Support governance and documentation of Salesforce changes
RevOps Generalist Responsibilities (Operational Support)
Identify and fix CRM inaccuracies (duplicates, missing data, misaligned owners)
Ensure proper setup of renewals, upsells, and new deal configurations
Support subscription/billing sync accuracy
Manage telephony and Sales Engagement sync issues
Maintain lead quality and attribution hygiene
Assist with onboarding new reps into Salesforce & GTM tools
Support reporting and dashboard creation
Ensure data aligns with Rules of Engagement (ownership, routing, activity logging)
⭐ Who You’ll Partner With
This role works closely with:
Senior Salesforce Administrator
Sales Efficiency team
RevOps / GTM Operations
Sales Leadership (BD, MD, DSM teams)
Sales Engagement / Telephony admins
Analytics & Reporting teams
Enablement & Training teams
This position sits at the intersection of systems + operations, making collaboration essential.
⭐ What You Bring
Required Skills & Experience
1–3 years of Salesforce Admin experience (or equivalent hands-on exposure)
Familiarity with Salesforce Flows (ability to build basic flows or willingness to learn quickly)
Strong troubleshooting skills and problem-solving mindset
Comfortable fixing data, leads, owners, duplicates, and workflow errors
Experience working with GTM or customer-facing teams
Strong attention to detail and data accuracy
Basic reporting & dashboard experience
Ability to communicate clearly with sales reps and managers
Nice to Have
Salesforce Administrator certification (or in progress)
Experience with Sales Engagement tools (Salesloft/Outreach)
Experience with telephony/dialer systems
Subscription/billing/renewal operations experience
RevOps or Sales Ops background
Soft Skills
Curious and eager to learn
Strong ownership and follow-through
Comfortable operating in ambiguity
Calm under pressure
Highly organized with strong documentation habits
⭐ Career Growth Path
This role provides clear advancement to:
Salesforce Administrator II
RevOps Analyst II
Salesforce Developer (light)
Systems Operations Specialist
Growth will depend on:
Mastery of flows
Increasing autonomy
Broader RevOps systems knowledge
Ownership of impactful workflows and processes
⭐ What Success Looks Like
Within 90 Days:
Lead hygiene processes established
Stuck lead / workflow errors reduced
Accurate CRM data maintained
Supporting small-scale automation changes
Reliable sync troubleshooting
Within 6 Months:
Independently owning day-to-day Salesforce admin tasks
Meaningful improvements in lead quality and attribution
Cleaner subscription & renewal configurations
Supporting medium-complexity flows
Within 12 Months:
Fully reliable operational backbone for Sales Efficiency
Clear contributor to routing accuracy, CRM governance, and data quality
Able to manage workflows end-to-end with minimal oversight
Recognized partner by Sales, RevOps, and Enablement teams
Grouponis an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers
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