Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center

Group 1 Automotive, Inc. is a prominent international automotive retailer, recognized as a Fortune 300 company. Headquartered in Houston, Texas, the corporation operates an extensive network of automotive dealerships and collision centers across the United States and the United Kingdom. Since its establishment as a public entity in 1997, Group 1 has grown to become one of the largest dealership groups in the U.S. The company's business model is centered on the sale of new and used cars and light trucks, representing a diverse portfolio of approximately 35 automotive brands, including luxury, mainstream, and import nameplates such as BMW, Ford, Toyota, Mercedes-Benz, and Honda. This multi-brand strategy provides a broad selection for consumers and diversifies the company's revenue streams. Operations are strategically located in major metropolitan areas across 17 states, with a significant presence in Texas, California, and Massachusetts, as well as a substantial footprint in the UK market, which it entered in 2007.

Beyond vehicle sales, Group 1 Automotive provides a comprehensive suite of related services designed to support the entire vehicle ownership lifecycle. This includes arranging vehicle financing and leasing options for customers, selling service and insurance contracts, and offering extensive automotive maintenance and repair services through its dealership service bays and standalone collision centers. A key component of its modern strategy is the omni-channel platform, AcceleRide®, which facilitates a digital retailing process, allowing customers to buy, sell, and trade vehicles online. This platform enhances customer convenience by offering features like online financing applications, trade-in appraisals, and vehicle delivery options. The company's core values—Integrity, Transparency, Professionalism, Teamwork, and Respect—are central to its mission of delivering a superior customer experience, aiming to build long-term relationships that extend beyond the initial vehicle purchase and into ongoing service and maintenance.