Experience Partner 3

Job Summary

The Experience Partner 3 is a senior-level role responsible for managing high-value, complex client relationships across the full customer lifecycle. This includes leading strategic pre‑sales consultations, overseeing implementation and onboarding, and driving long‑term client success through executive‑level engagement, program optimization, and revenue growth. The Senior Experience Partner also mentors junior team members and serves as an escalation point for complex client issues.

Responsibilities

• Manage a portfolio of up to 30 high‑complexity or high‑value clients with ARR between $3M–$5M.
• Lead strategic discovery sessions and contribute to solution architecture during pre‑sales.
• Oversee implementation planning and execution, ensuring alignment with client goals.
• Conduct executive‑level business reviews and develop long‑term engagement strategies.
• Identify and drive upsell and cross‑sell opportunities in collaboration with sales.
• Act as an escalation point for Experience Partner I and II team members.
• Mentor junior Experience Partners and contribute to internal knowledge sharing.
• Represent Granicus in client‑facing presentations, panels, and strategic engagements.

Knowledge, Skills & Abilities

• Deep understanding of customer success, digital transformation, and SaaS delivery models.
• Familiarity with public sector operations and government technology solutions.
• Knowledge of strategic account management and enterprise consulting practices.
• Strong leadership, mentoring, and coaching skills.
• Excellent communication, facilitation, and executive presentation skills.
• Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
• Ability to work independently and proactively solve problems.
• Ability to build trust and credibility with clients and internal stakeholders.
• Ability to translate client needs into actionable strategies and solutions.
• Ability to manage large, complex client portfolios and influence outcomes.
• Ability to think strategically and align client goals with organizational objectives.
• Ability to resolve complex issues and lead cross‑functional collaboration.

Experience & Credentials

• Bachelor’s degree in Business, Public Administration, Communications, or related field.
• 5–7 years of experience in consulting, customer success, or enterprise account management.
• Proven track record of managing strategic client relationships and driving growth.
• Experience with SaaS platforms and digital tools preferred.

Other Job Information

The role is typically performed on a computer using Zoom or Teams, with the individual on camera throughout the day engaging with other employees and clients. It is performed indoors within a home office environment, often sitting or standing at a desk.

Security Requirement

Responsible for Granicus information security by appropriately preserving the confidentiality, integrity, and availability of Granicus information assets in accordance with the company’s information security program.

EEO Statement

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Pay Range

USD $89,000.00 – USD $102,000.00 per year.

Benefits (Summary)

• Flexible Time Off & Paid wellbeing days.
• Work‑from‑home reimbursement.
• Health plan options, including 100% employer‑paid plan.
• HSA contributions for high‑deductible plans.
• Fitness reimbursement and mental health support.
• Paid parental leave.
• 401(k) with company match.
• Life & AD&D insurance.
• Online learning platforms and competitive salary with bonuses.

Equal Opportunity Employer Statement

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectionate orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.