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At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector.

Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes.

We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.

🎯 Why we're open to meeting you

• We're growing fast and always looking for exceptional people who want to help us build the future of AI-powered operations. While we might not have a specific role open right now that matches your background, we believe in connecting with talented individuals who are passionate about our mission.

• If you're excited about what we're building and think you could contribute to our journey, we want to hear from you. Whether you're an engineer, designer, sales professional, operations expert, or something else entirely, we're open to exploring how your skills and experience could fit with our team as we continue to grow.

• We review open applications regularly and will reach out when a role opens up that could be a great mutual fit. Even if we don't have an immediate opportunity, we'll keep your application on file and consider you for future positions that align with your expertise.

💡 What we are looking for

• Passion for our mission: You're genuinely excited about AI and its potential to transform how businesses operate, particularly in high-stakes industries like financial services.

• Builder mentality: You thrive in fast-paced environments, enjoy solving hard problems, and aren't afraid to roll up your sleeves and figure things out.

• Ownership and initiative: You take responsibility for outcomes, think proactively, and drive projects forward without needing constant direction.

• Adaptability: You're comfortable with ambiguity and change, and can pivot quickly as priorities evolve in a startup environment.

• Collaborative spirit: You work well with others, communicate clearly, and believe that the best solutions come from diverse perspectives working together.

Why join Gradient Labs?

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.