Application Support Engineer (Tier 3)

We are Get Well, a global digital health company driven by a mission that's embedded in our name. For over two decades, we've been dedicated to improving patient engagement and transforming the healthcare experience for patients, their families, and clinicians. Our journey began from a deeply personal place. Our founder and CEO, Michael O'Neil, was diagnosed with non-Hodgkin's lymphoma at the age of 28. While he received excellent clinical care, he felt a disconnect, a sense that his care was happening 'to' him rather than 'with' him. This experience ignited a passion to empower patients, to give them a voice and an active role in their own health journey. In 2000, he founded our company, then known as GetWellNetwork, on the simple yet powerful premise that a more involved patient is a healthier, happier patient. This vision pioneered the Interactive Patient Care (IPC) movement, which has since become a cornerstone of modern healthcare.

Today, as part of the SAIGroup family, we are at the forefront of redefining digital patient engagement. We leverage cutting-edge technology, including advanced AI and machine learning, to create a more personalized, proactive, and predictive healthcare experience. Our comprehensive, cross-continuum platform, Get Well 360, touches every point of the patient journey—from before a hospital visit, during the stay, and long after discharge, extending into the community and home. We serve over 10 million patients annually across more than 1,000 hospitals and clinical partner sites. We're proud to partner with some of the most progressive health systems in the world, including the Department of Veterans Affairs, to deliver solutions that truly matter. Our work is about more than just technology; it's about fostering connection, providing comfort, and empowering individuals with the information and tools they need to navigate their health with confidence. We are committed to making a tangible difference in people's lives, one patient at a time.