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About the Client
Our client is a fast-growing residential and light-commercial electrical services company operating across the NY–NJ area. They’re known for fast, reliable service, free virtual estimates in under one hour, and a streamlined customer experience. The team prides itself on quality, safety, and honest, affordable pricing backed by efficient scheduling and responsive communication.
Why does this role exist?
The client needs an experienced electrical professional who can accurately scope jobs from customer photos/videos and translate them into precise quotes inside Salesforce. Their current VA handles basic admin, leaving the owner to manage critical backend tasks like estimating, follow-ups, and converting leads. This role exists to own estimating, coordination, and follow-through so that quotes are accurate, jobs are scheduled quickly, and more leads become completed work orders.
The Impact you’ll make
Quoting and Estimation
Review customer photos/videos/files uploaded via Salesforce to assess the scope of work.
Apply electrician knowledge to estimate labor time and necessary materials, producing accurate quotes using the Salesforce catalog.
Call customers to clarify scope, gather additional details, and confirm measurements as needed.
Enter quotes in Salesforce, attach media, and convert approved quotes into work orders.
Job Scheduling and Coordination
Schedule jobs and coordinate with contractors.
Follow through on job schedules to ensure timely completion.
Lead Management
Manage lead follow-ups and respond to customer messages via text and email.
Maintain accurate records in Salesforce.
Skills, Knowledge and Expertise
Required:
Hands-on background in electrical, construction, HVAC, or electrical estimating (US or non-US markets), with proven experience creating estimates from customer photos/videos.
Demonstrated ability to build quotes and convert them to work orders inside Salesforce.
Strong Salesforce proficiency.
Strong English communication skills for customer discovery calls, texts, and emails.
Your superpowers are...
Technical: Electrical estimating, material takeoffs, labor-hour calculation; Salesforce (quotes, products/catalogs, work orders, attachments); Google Workspace (Gmail, Drive); WhatsApp; basic media tools (e.g., Canva/CapCut) to annotate images or compress clips.
Interpersonal: Clear phone presence, active listening, empathy with customers, persuasive follow-ups.
Cognitive: Attention to detail, critical thinking, ability to infer scope from limited inputs, problem-solving under time constraints.
Work habits: Ownership mindset, reliability, responsiveness, and strong time management.
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if...
You’re a detail-obsessed estimator who enjoys turning rough inputs (photos/videos) into clear, accurate scopes and quotes.
You’re confident on the phone, ask smart discovery questions, and can diplomatically guide customers to decisions.
You thrive in a fast-paced service environment where speed and accuracy both matter.
You’re proactive about follow-ups, keep immaculate records, and never let tasks slip.
You’re comfortable collaborating via WhatsApp, working in Salesforce all day, and aligning with EST hours.
What to expect...
Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
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