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About the Client
A leading U.S.-based residential real estate brokerage with national brand affiliations and an active relocation and referral program. The company supports high-volume lead intake and distribution across multiple markets and teams using enterprise brokerage/relocation platforms. They value SLA-driven operations, data accuracy, and professional communication with agents and internal stakeholders.
Why does this role exist?
This role exists to relieve a critical manpower gap within the brokerage’s relocation and lead operations. The Real Estate Leads Manager ensures every inbound relocation and buyer/seller lead is qualified, assigned, and distributed on time and according to strict routing rules and SLAs. The objective is to maintain queue health, enhance agent responsiveness, and protect revenue by minimizing assignment delays and routing errors.
The Impact you’ll make
Lead Intake and Qualification
Receive and process inbound relocation and buyer/seller leads per brokerage rules and SLAs
Review CRM/lead system notes; qualify and update missing details
Conduct brief phone/email follow-ups when required by brokerage policy
Assignment and Routing
Accurately assign and route leads to the correct agents/teams by territory, specialization, and pre-set rules
Confirm lead receipt and acceptance with agents; re-assign as needed per policy
Escalate mismatches, routing exceptions, or urgent relocation requests to management/client services
Queue and SLA Management
Monitor lead queues to ensure timely distribution and follow-up
Track and act on aging leads, acceptance deadlines, and declines
Maintain compliance with brokerage SLAs and document actions in the system
Data Integrity and Reporting
Maintain complete and accurate lead records within the brokerage’s relocation/lead systems
Generate routine reports on lead volumes, assignment accuracy, SLA compliance, and agent acceptance/decline rates
Identify trends and surface issues impacting performance or data quality
Communication and Compliance
Liaise with agents, teams, and internal departments to ensure smooth handoffs
Uphold confidentiality and follow data security best practices
Skills, Knowledge and Expertise
Required:
Direct, hands-on experience assigning and managing residential real estate leads in the U.S.
Proven experience using at least one of these platforms in a brokerage/relocation or leads manager role:
eRelocation by ASK; AnywheRE or Leads Engine by Reology; Broker Center by Cartus; Global Referral Network by Sotheby’s International Realty; CIH Network by Compass Real Estate
Prior experience in a large brokerage, franchise, or corporate real estate operations environment (not sole-agent or very small teams)
Excellent written and spoken English with a neutral accent; ability to provide a voice sample and brief intro video
Strong attention to detail, accuracy in data entry, and proven ability to meet SLAs in high-volume queues
Your superpowers are...
Platform proficiency: eRelocation (ASK), AnywheRE/Leads Engine (Reology), Broker Center (Cartus), Global Referral Network (Sotheby’s), CIH Network (Compass)
CRM and reporting skills; comfortable with spreadsheets to track volumes, SLAs, and agent responses
Process-driven, detail-obsessed, and comfortable operating in SLA-bound workflows
Clear, professional, and concise communicator (email and phone); neutral accent
High integrity with confidential data; dependable, organized, and proactive
Able to leverage tools like Magic AI Tool for drafting/research and Grammarly for error-free writing
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if...
You thrive in structured, high-volume operations and enjoy keeping queues clean and on time
You understand relocation workflows and global referral networks, and you are comfortable coordinating with agents and internal teams
You take pride in accuracy, follow SOPs, and consistently hit deadlines
You communicate clearly, escalate issues early, and solve routing problems without letting SLAs slip
You have reliable internet, a secure remote workspace, and are ready to provide a voice sample and intro video
What to expect...
Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
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United States