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About the Client
Our client is a fast-growing AI company focused on building efficient, adaptive intelligence that learns continuously and serves diverse, real-world use cases. They believe AI should adapt to people—not the other way around—and are building systems and interfaces that make that possible. The company supports a global user community and is expanding its community programs as they scale.
Why does this role exist?
This role exists to build, grow, and support a global user community—primarily on Discord—by fostering a welcoming, responsive, and organized environment. The Digital Community Manager will act as a bridge between users and internal teams: acknowledging questions, triaging technical issues, and surfacing insights to improve user experience. As the community expands, this role will also help create scalable processes and support events that drive engagement and growth.
The Impact you’ll make
Community Management Engagement
Build, moderate, and nurture community spaces (primarily Discord)
Respond to user questions and discussions promptly and professionally
Foster an inclusive environment and maintain relationships with active contributors
Communication Content
Draft and publish announcements, updates, and community posts for large groups
Translate product changes into clear, user-friendly communication
Highlight user projects, wins, and feedback to strengthen community identity
Issue Handling Feedback Loop
Acknowledge and triage technical questions; escalate clearly to internal teams
Track recurring issues and organize feedback into actionable insights
Maintain logs of inquiries, resolutions, and follow-ups
Events Community Growth
Support and help organize meetups, hackathons, office hours, and live sessions
Collaborate with external groups (developers, universities, communities) to expand reach
Assist with event promotion, logistics, and post-event engagement
Operations Process Improvement
Build simple, repeatable systems to manage community interactions at scale
Identify activity patterns and recommend improvements to tooling and workflows
Work cross-functionally to improve user experience and community health metrics
Skills, Knowledge and Expertise
Required:
2–3 years of community management experience (online or offline: Discord/FB groups/forums, co-working spaces, student communities, etc.)
Strong written communication skills for large group engagement
Experience managing or participating in online communities (preferably Discord), including moderation and basic tooling
Proven ability to handle high-volume communication, prioritize effectively, and stay organized
Willingness to work weekends and align to 9am–5pm EST hours; ability to acknowledge and triage technical questions
Your superpowers are...
Technical: Discord administration/moderation basics; Google Workspace; social/community platforms (forums, X); comfort with internal tracking tools for feedback and comms; event coordination
Soft skills: Empathetic, approachable, and friendly communicator; crisp writing and summarization; strong ownership and follow-through; de-escalation and conflict handling; process-minded with excellent organization and prioritization; comfortable in fast-paced, evolving environments
Nice-to-haves: Customer support experience; familiarity with developer/technical communities; basic understanding of AI tools/datasets/building with AI
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if...
You love building welcoming communities and making people feel heard and supported
You excel at managing many conversations at once and staying organized without dropping threads
You’re proactive, responsive, and comfortable acting as the connective tissue between users and internal teams
You thrive in a fast-changing environment and enjoy improving processes as you go
You’re open to weekend coverage and excited to support a global community
What to expect...
Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
40 hours per week
9am-5pm EST, 5 days a week, but works on the weekends
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United States
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