O2C Metrics portfolio Analyst – Manager - English – Remote –UK

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of O2C Metrics portfolio Analyst – Manager - English – Remote – UK

In this role, the Metric and portfolio performance analyst will be responsible for the development of process KPIs, power BI Dashboard and performance metric result root cause analysis. This role requires a proactive approach to understanding root causes into results which deviate from the contractual and operational targets.

Responsibilities:

· Develop operational KPIs aligned to business targets to drive performance.

· Establish regular reporting and develop dashboards to bring visibility into performance trends.

· Investigate performance misses, including data preparation, operational GEMBA reviews and client report outs.

· Ability to communicate and engage at all levels of the internal and external client organization.

· Provide insight and feedback to operations team for recurrent misses with recommendations of actions plans to countermeasure.

· Strong alignment with ops and LEAN leaders to measure effectiveness and outcome of process improvements.

· Own contractual KPI root cause analysis, business review preparation and call attendance with key client stakeholders.

· Create governance structure for contractual KPIs.

· Regular weekly / monthly report -outs on key KPI trends.

Qualifications we seek in you!

Minimum Qualifications

· Proven experience in analytics, reporting, or a similar role.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

· Power BI, Python / R would be advantageous.

Preferred Qualifications/ Skills

· Results-driven with a strong sense of accountability

· Customer-focused with excellent interpersonal skills

· Analytical and detail-oriented

· Process improvement mindset.

· Resilient and adaptable to change.

· Excellent written and spoken English. Minimum C1.

What can we offer?  

• Attractive salary;

• Consistent job openings with secure employment agreements

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks

• Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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