Consultant – Full Stack Developer (Python/Java/.Net)

We are looking for a Full Stack Developer with experience in Java, Python, or.Net to configure and maintain end-to-end contact centers using Amazon Connect and AWS services. The ideal candidate will design and develop features that are not off-the-shelf available with Amazon Connect and required by clients.

Requirements

• Configure and maintain end-to-end contact center using Amazon Connect and AWS services
• Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients
• Configure host integrations for IVR and agent desktop
• Keep up to date with the latest features launched for Amazon Connect and AWS CCI
• Test the new features and keep them ready for demo
• Help in creating a prototype for new features required with Amazon Connect for industry requirements
• Build custom demos for industry and vertical requirements
• Training and upskilling the support team
• Review existing clients AWS account and guide optimization of contact center and AWS billing
• AWS solution architect/sys ops certification
• Mandatory Amazon Connect Migration experience with minimum of 3 migrations
• Amazon Connect implementation experience of 3 implementations
• Contact Flow /IVR tree, Amazon Connect service quota optimization
• Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package