Account Director, Enterprise

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This role is responsible for developing a set of key named BPO accounts across India. This is an exciting opportunity to leverage Genesys first mover advantage in cloud delivered Experience as a Service, and to build a substantial, profitable business for Genesys in the assigned set of accounts. In particular, the role will require someone who can develop and execute a winning and scalable go to market strategy. Leadership skills and executive engagement are mandatory requirements.

Key Responsibilities

• To be the primary owner of the revenue goal for the set of accounts and drive both strategic and tactical plans to achieve the numbers
• Manage Genesys’ key accounts through account, territory and partner planning for the region
• Develop the most appropriate go-to-market strategy for the given territory and take full responsibility for the revenue goal for the assigned set of accounts.
• Understand the TAM and drive GTM plans to achieve strong YoY growth.
• Accurate forecasting of yearly, quarterly and monthly numbers. Consistently meet the linearity and forecast for every quarter.
• Provide clear and open reporting to the India leadership; ensure accuracy of forecasting and robust processes to provide for increased predictability and sustainability.
• Quickly take stock of the business as it stands today, developing a thorough understanding of Genesys’ solutions, its technologies, its customers, their use of those technologies, and the way in which solutions are currently sold and supported.
• Identifying new markets and opportunities. Creating an effective outreach program to connect with the target accounts. Proficient in account resource coordination, account strategy, and planning
• Develop and maintain competitive knowledge on industries and products
• Represent the business at the highest levels of customer and partner organisations, maintaining a hands-on presence in the market and ensuring a close understanding of evolving market trends and customer needs.
• Connect client’s business objectives with Genesys offerings and solutions
• Demonstrate a commitment to excellence and strong quality results

Industry Experience

• At least 15 years of experience in selling complex, multi-layer, enterprise solutions.
• Thorough understanding of Contact Center / CX Solution selling
• Experience in managing Large and Strategic Accounts
• Preference would be given to those with Cloud / SaaS selling experience

Minimum Requirements:

• University degree preferred
• Exposure to complex and Consultative Sales Environment
• In-depth understanding of the large accounts in the region
• Result Oriented and a team player
• Strong business and financial acumen
• Should be willing to travel within and outside the region
• Excellent objection handling and negotiating abilities
• Strong collaboration skills and ability to work alongside multiple team members
• Strong time-management and organization skills
• Excellent written and verbal communication skills
• Proven record of meeting/exceeding established goals
• Ability to communicate with all levels within customer/prospect’s organization

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.