United States onlyJob Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers Louisiana (Baton Rouge, Lafayette, Lake Charles, & surrounding areas). The selected candidate must live in territory or relocate to Baton Rouge, LA or surrounding area. Relocation may be provided
The Role
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including execution of marketing initiatives, customer retention, financial analysis, and training.
What You'll Do (Responsibilities)
Assume complete responsibility for maximizing district revenue, boosting customer retention, and elevating the customer experience.
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
Additional Job Description
Your Skills & Abilities (Required Qualifications)
2+ years of sales experience required, with a focus on dealership services, parts operations, or warranty administration.
Bachelor’s Degree or Equivalent Experience
Proven track record of achieving and exceeding sales targets and objectives
Proven ability to build and maintain strong internal and external relationships
Track record of driving results and managing change effectively
Strong informative and persuasive communication skills
Ability to work autonomously with excellent time management and prioritization
Timely and effective problem-solving skills
Consistent demonstration of innovation and creativity
Initiative and adaptability in various situations
Strong customer orientation with effective conflict resolution skills
What Will Give You a Competitive Edge (Preferred Qualifications)
2+ years of experience leading, guiding and improving dealership fixed operations
Knowledge of dealership operations
Proficient automotive industry knowledge and business acumen including service
Proficient knowledge of Dealership Service & Parts Operations:
Automotive Parts and Service Systems
Dealer Operating Report & Fixed Analysis Tools
Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
About GM
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Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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