AU, CA + 5 moreType of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
MBI (T2)Job Family:
Program Delivery and ExecutionJob Qualifications:
Skills:
Case Management, Collaboration, Incident ReportingCertifications:
NoneExperience:
4 + years of related experienceUS Citizenship Required:
NoJob Description:
Triage Specialist
Position Description:
The Triage Specialist supportsa federal agencyby receiving, reviewing, anddirectingincident reports to theappropriate pointof contact. The Triage Specialistworks as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.
Position Duties:
Monitor a sharedincident responseinboxin collaboration with other team membersto ensuretimelyresponse and incident elevation.
Analyze each incoming incidentin accordance withfederal policiesto ensure incidents are documented correctly androutedto theappropriate pointof contact.
Provide technicalassistancein situations where incident reportsneed to becorrected and/orresubmittedin accordance withpolicy.
Create shift reports andcompleteother activities necessary to prepare team members to take over inbox coverage.
Catalog and fileincidentsin keeping with policies and standard operating procedures.
Maintain a tracking system for reported incidentsand perform quality assurance to ensure dataaccuracy.
Perform data analysis toidentifytrendsin incident reporting.
Provide reports on inbox activity on regular and as-neededbases.
Other duties as assigned.
Qualifications:
BA/BS degree in a relevant fieldwith at least 4years of related experience.
Experience in case management, child welfare, or socialworkrequired.
Excellent organizational skills and attention to detail.
Ability to workindependently and to collaborate with team members in a remote environment.
ExperienceutilizingMicrosoft Excel and performing basic data analysis preferred.
Additional Requirements:
Must be able and willingto work some weekends and holidays.
This position requires an existing Public Trust or the ability to obtain one.
This position is 100% remote.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
The likely salary range for this position is $70,658 - $89,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Canada
France
Germany
India
United Kingdom
United States
AR, AU + 20 more