HimalayasHimalayas logo
InterMedIN

Clinical Supervisor | Remote | Central Intake | Full-Time

A physician-owned medical group in Maine providing patient-centered primary care and integrated specialty services.

InterMed

Employee count: 501-1000

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

The Clinical Supervisor oversees the daily operations of the Central Intake Clinical Care Representative team, leading and providing feedback to aid staff in meeting performance expectations and patient needs.

Requirements

  • Directly supervises clinical staff
  • Coordinate training with the Clinical Educator and Department Coordinator
  • Works with the Quality Analyst and Clinical Educator to perform initial and regular competencies and quality reviews of clinical staff
  • Evaluates staff performance and effectiveness
  • Mentors and counsels staff
  • Acts as first line resource for Clinical Care Representative staff and assists with escalated patient issues
  • Monitor call center metrics
  • Utilizes analytical tools and data-centric thinking to evaluate and inform decisions
  • Focus on ensuring patient satisfaction, compliance, and efficiency
  • Perform duties of a Clinical Care Representative when required
  • Evaluates workloads, patient flow and efficiencies
  • Acts as first line resource for IT issues
  • Collaborate with Clinical Educator to coordinate a competency structure for staff
  • Collaborates with Clinical Educator and Department Coordinator to develop and implement new programs and processes
  • Provides coverage for Practice Manager and Department Coordinator in his/her absence
  • Conducts Clinical Care Representative staff interviews and is involved in hiring decisions

Benefits

  • Paid time off
  • Health insurance
  • 401k matching
  • Retirement plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About InterMed

Learn more about InterMed and their company culture.

View company profile

At InterMed, our patients are at the heart of everything we do. As a physician-owned and physician-led medical group, we are dedicated to providing patient-centered primary care that is seamlessly enhanced by integrated specialty services. Founded in 1993, we have grown to become Maine's largest independent medical practice, serving over 100,000 patients across our state-of-the-art facilities in Portland, South Portland, and Yarmouth. Our mission is simple: to deliver 'Care without compromise' to every patient, every time.

We understand that navigating the healthcare system can be complex, which is why we focus on building lasting partnerships with our patients. Our team of over 90 physicians and 650+ staff members work collaboratively to ensure that you receive the highest quality care, whether you are visiting us for a routine check-up, managing a chronic condition, or seeking specialized treatment in areas such as cardiology, dermatology, or sports medicine. We believe in innovation and continuous improvement, utilizing advanced technologies like our patient portal to make your healthcare experience as convenient and accessible as possible.

Beyond clinical excellence, we are committed to creating a supportive and compassionate environment. We value the trust you place in us and work tirelessly to maintain it through honesty, integrity, and open communication. Our integrated approach means that your primary care provider and specialists are always on the same page, coordinating your care to achieve the best possible outcomes. Whether you are welcoming a new baby, recovering from an injury, or maintaining your long-term wellness, InterMed is here to support you every step of the way. By prioritizing dignity, respect, and teamwork, we strive to exceed your expectations and support your journey toward better health.

Employee benefits

Learn about the employee benefits and perks provided at InterMed.

View benefits

Profit Sharing

401(k) profit sharing plan.

Health Savings Account (HSA)

HSA with company contribution.

Employee Assistance Program (EAP)

Support program for employees.

Life Insurance

Employer-paid Life and AD&D insurance.

View InterMed's employee benefits
Claim this profileInterMed logoIN

InterMed

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

Remote companies like InterMed

Find your next opportunity by exploring profiles of companies that are similar to InterMed. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan