The Clinical Supervisor oversees the daily operations of the Central Intake Clinical Care Representative team, leading and providing feedback to aid staff in meeting performance expectations and patient needs.
Requirements
- Directly supervises clinical staff
- Coordinate training with the Clinical Educator and Department Coordinator
- Works with the Quality Analyst and Clinical Educator to perform initial and regular competencies and quality reviews of clinical staff
- Evaluates staff performance and effectiveness
- Mentors and counsels staff
- Acts as first line resource for Clinical Care Representative staff and assists with escalated patient issues
- Monitor call center metrics
- Utilizes analytical tools and data-centric thinking to evaluate and inform decisions
- Focus on ensuring patient satisfaction, compliance, and efficiency
- Perform duties of a Clinical Care Representative when required
- Evaluates workloads, patient flow and efficiencies
- Acts as first line resource for IT issues
- Collaborate with Clinical Educator to coordinate a competency structure for staff
- Collaborates with Clinical Educator and Department Coordinator to develop and implement new programs and processes
- Provides coverage for Practice Manager and Department Coordinator in his/her absence
- Conducts Clinical Care Representative staff interviews and is involved in hiring decisions
Benefits
- Paid time off
- Health insurance
- 401k matching
- Retirement plan
