United States onlySeize your opportunity to make a personal impact as a Quality Coordinator responsible for ensuring the success and continuous improvement of a federal Contact Center's (CC) Quality Assurance (QA) program. As a Quality Coordinator, you will help ensure today is safe and tomorrow is smarter.
Requirements
- 8+ years of related experience including 2 or more years experience leading QA functions in a contact center or as a Supervisor in a multi-channel, bilingual contact center
- Masters of Science preferred but not required
- Demonstrated experience and knowledge of quality management discipline including: principles, methods, tool development, evaluation, QA, and related technology
- Excellent written and verbal communication skills
- Leadership skills with the ability to mentor, evaluate, and manage staff
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
