Technology Operations Lead

Job Description Summary

Job Description

The Technology Operations Lead will play a crucial role in ensuring the core functionality of our technology solutions, such as data integration products with customers in the U.S. & Canada Service business, is effectiveness. This role will identify areas for improvement and integration, and fine-tune specific aspects based on detailed insights. This role requires a blend of operational expertise and technical skills to support the commercialization, implementation, and on-going support of our product. The Technology Operations Lead will have wing-to-wing ownership of onboarding customers and operationalization of standard work for existing customers and the IT/digital solution platform.

Essential Responsibilities:

• Ensure the technology solution operates correctly and efficiently, verifying that data retrieval is accurate and well-documented.
• Collect, comprehensively document, and implement customer configurations and provisioning details.
• Identify and implement improvements, including additional metrics, API integrations, and process enhancements to optimize efficiency.
• Address customer requirements for visibility into data, such as asset, work order, and billing files.
• Monitor progress towards goals and make strategic adjustments as necessary.
• Synchronize information between maintenance management systems to enhance operational efficiency and drive business success.
• Manage asset data, service requests, and other critical data points.
• Collaborate with the GEHC team to initiate and support the data integration process, providing technical assistance for data extracts, mapping, and integration solutions.
• Enhance data accuracy and completeness, ensuring consistent and reliable information.

Required Qualifications:

• Bachelor’s degree in operations management, Business Administration, project management, technical degree or related field.
• Minimum of 3 years of experience in an operations role, preferably in a healthcare or technology environment.
• Strong operations, data analysis, and project management skillset.
• Experience in a customer-facing role (Service, Sales, or Applications).
• Leadership skills to collaborate with and influence teams and shape/lead growth vision and marketing strategy.
• Team oriented – ability to motivate and work well with diverse, -cross-functional teams.
• Strong analytical and process skills with demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Excellent oral and written communications skills.
• Influencing skills – ability to motivate individuals and demonstrate organizational influence.
• Willingness to work flexible hours to accommodate needs of customers and sales teams.
• If candidate lives in Wisconsin, willingness to work in a hybrid (example 3 days) model in our Waukesha office.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics:

• Experience with GE Healthcare systems and tools.
• Understanding of data transfer protocols (SFTP), and data encryption methods.
• Working knowledge of IT tools used for business-to-business data exchange.
• Experience with API integrations.
• Knowledge of asset management systems and service record data.
  

  We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

  Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No