United States onlyJob Description Summary
In this role, the Service Program Manager will drive overall client satisfaction by providing business & program management leadership for key GE-Client partnerships working in close alignment with the Account Executive, extended account teams, Service delivery team & others. This position is responsible for managing the success of the relationship with the North Carolina and Capital Divisions for HCA, in order to achieve the goals and objectives identified by the customer and GE Healthcare. The position provides the client with a single point of contact for comprehensive execution of all contractual deliverables, maintaining high level of customer satisfaction over the lifecycle of the GE-Client partnership.This role requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Ashville, NC and VA area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Establish critical implementation and operational processes and templates to manage and monitor the overall program deliverables, ensuring they meet the Customer requirements and are fully risk assessed- for example biplanes used for stroke patients.
Implement robust processes and formal reporting arrangements in which to track and monitor overall service delivery & programs progress against the agreed plans and agreements between GEHC and the customer i.e. KPI metrics, project and operational risk, cost and program reports, budgets etc. e.g. tube warmups, safety, monthly billing reports, building relationships with CFOs, ad hoc reports, QBR’s onsite to build relationships.
Primary customer interface to GEHC for all matters relating to the agreement, and building a long term, strategic alliance with all levels of the Customer. Including division and supply chain.
Function as customer advocate to internal GE HealthCare management, maintaining cognizance of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
Represent GE Healthcare in all service program related business and contractual discussions with the customer.
Organize and support program/technical/operational reviews with customer and generate regular program updates for internal management.
Take a lead role in driving operational excellence and efficiency opportunities with the Customer and GE Healthcare, through comprehensive asset management and technology planning.
Develop and implement business plans to achieve service program safety, quality, and operational objectives. Ensure all appropriate GE HealthCare employees are aware of the Hospital/Medical facility policies and procedures.
Required Qualifications
Bachelor’s degree and a minimum 5 years of Operations and/or Service experience, both in Healthcare or Public and Private Partnership Projects and Operational or Service leadership roles.
Solid business acumen & strong analytical skills with knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning in a Healthcare setting.
Experienced in communication with all levels of internal and external customer organizations, including upper management and leading cross-functional and customer supplier teams.
Proven record in developing strong customer relationships, with excellent networking, facilitation and negotiation skills.
Experience with managing resources, conflict resolution, problem solving, understanding of budgets and other related project management techniques
Excellent verbal and written communication skills with ability to communicate complex business issues in a clear and concise manner.
Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.
Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc.).
Willingness to travel up to 50% (domestic).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics
Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience).
Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs.
Experience delivering presentations to high level senior executives.
GE Healthcare Diagnostic Imaging & Clinical Services experience.
Experience working in a highly matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy.
Experience working with GEHC products and servicing.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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