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GE AerospaceGA

HR Specialist - Learning Services

GE Aerospace is a world-leading provider of jet and turboprop engines, components, and integrated systems for commercial, military, business, and general aviation aircraft.

GE Aerospace

Employee count: 5000+

DZ, AR + 45 more

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Job Description Summary

Learning Services Specialist (Open) The Learning Services Specialist delivers services supporting GE Aerospace learning programs, systems, processes and tools. Responds to process queries from employees, managers and learning professionals in a timely and professional manner. Ensures delivery in a professional, high quality and efficient manner according to established standard work and performance metrics. Provides continuous improvement focus to improve customer service levels and delivery of efficient processes and services.

PLEASE NOTE: Location Budapest/Hungary

Position will work a US time-zone schedule with potential for a hybrid (office/remote) arrangement.

Job Description

Essential Responsibilities:

  • Provides learning operations support and services. Ensures performance to established standards and performance metrics.

  • Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).

  • With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.

  • May participate in special projects

  • Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
  • Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).

  • Fluent in English.

Desired Characteristics:

  • • Knowledge of learning programs, compliance and industry best practices

  • Experience in customer service delivery

  • Experience in interpreting analytics and performance metrics

  • Knowledge of tiered support service models and applications

  • Demonstrated skill in problem solving; strong analytical and problem-solving mindset

  • Ability to document, plan, market, and execute programs.

  • Ability to assess quality of information given and ask pertinent questions to stakeholders.

  • Ability to communicate concepts; strong oral and written communication skills

  • Ability to advise and guide others through options and points of view

  • Proficiency with additional languages a plus

Additional Information

Relocation Assistance Provided: No

- This is a remote position

About the job

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Job type

Full Time

Experience level

Education

Bachelor degree

About GE Aerospace

Learn more about GE Aerospace and their company culture.

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We are GE Aerospace, a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. Our history of powering the world's aircraft features more than 100 years of innovation, from the development of the first airplane engine 'booster,' the turbosupercharger, during World War I to engineering the world's most powerful commercial jet engine. This legacy drives our commitment to invent the future of flight, lift people up, and bring them home safely. Every day, approximately 950,000 people are in the sky with technology made by us and our joint venture partners under wing.

Our operations span across approximately 120 countries, with a dedicated team of around 53,000 employees. We pride ourselves on our extensive installed base of nearly 70,000 commercial and military engines, which forms the backbone of our services business, accounting for about 70% of our revenue. We are continuously investing in research and development, with approximately $2.7 billion spent this year, including customer and partner funding, to drive breakthroughs in areas like Open Fan engine architecture, hybrid electric propulsion, and sustainable aviation fuels. We are also committed to optimizing our own operations through FLIGHT DECK, our proprietary lean operating model, to deliver greater value to our customers and shareholders. Our commitment extends to our communities as well, with over $21.5 million in contributions made by our company, employees, and the GE Aerospace Foundation in the past year. We are focused on building a world that works, by advancing flight for future generations and striving for a safer, more sustainable aviation industry.

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GE Aerospace

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