United States onlyJoin GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.
Job Summary:
The Level 2 Engineerprovides intermediate technical support in a professional manner. The Level 2 Engineer is responsible for the provisioning, deployment, and ongoing operations and maintenance of all managed network services for customers and internal customers.This individual will be a member of a team of Engineers within the Network group. The Network Engineer will work the networking ticket queue and directly support our customers escalations.
Key Responsibilities:
- The Level 2 Engineer will provide client consultation: perform analyses of customer security needs and recommend, design, and implement secure server and network environments.
- Provide technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products, providing solutions to complex hardware/software problems including testing.
- Effectively communicate security policy and technology issues and product capabilities through both high-quality written documents unstructured interviews to all levels of client.
- Keep up to date with network security issues and products.
Knowledge, Skills, and Abilities:
- Advanced understanding in network design.
·Strong communication skills.
- Ability to convey technical requirements and concepts, commensurate to one’s level, to technical and non-technical clients and corporate audience.
- Excellent written and oral communications, problem solving and process management skills.
- Ability to work well within a team environment in a matrixed organization.
- Interpersonal skills with the ability to interface with all levels of the organization.
- Must have good knowledge in Cisco routers and Switches.
- Good to have knowledge in Aruba Switches
- Must have Knowledge in anyone of these Firewalls - Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet.
- Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P
- Basic understanding in SIP , H323 Gateways and Expressway connectors
- Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways and MGCP Gateways
Certifications:
- Must be completed in anyone of below certification.
oCCNA - Must for Network and Security L2
oCCNP Collaboration - Good to have for UC L2
oCCNP Enterprise - Good to have.
oACSA - Good to have.
oACSP - Good to have.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
