United States onlyIt takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary
The Pharmacy Prior Authorization Call Center (PPAAC) Representative supports the Connecticut Medicaid account in a fast-paced, high-volume call center environment. This role is responsible for answering and resolving inquiries from prescribers and pharmacies related to pharmacy claims and prior authorization requests, ensuring timely, accurate, and compliant processing.
Working as part of a small, specialized team, the PPAAC Representative is required to process all pharmacy prior authorizations within 24 hours of receipt. This position requires flexibility to work rotating shifts, including second and third shifts, as well as on-call coverage on a rotational basis. Other duties may be assigned as needed.
Your role in our mission
Serve as a primary point of contact for prescribers and pharmacies regarding pharmacy claims and prior authorization inquiries
Analyze pharmacy claims and provide accurate clarification, verification, and resolution to provider inquiries
Process prior authorization requests, including approvals and denials, and document rationale in accordance with policy
Accurately document all call interactions, inquiries, decisions, and resolutions in the system
Maintain confidentiality and compliance with HIPAA and Connecticut Medicaid guidelines
What we're looking for
Knowledge of pharmacy claims processing and pharmacy dispensing systems, with exposure to Medicaid and/or Medicare Part D programs
Ability to work effectively in a high-paced, high-volume environment with strong multi-tasking and time management skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience working in a paperless, technology-driven environment
Strong verbal and written communication skills, with the ability to interact professionally with providers and internal teams
Active Connecticut Pharmacy Technician license, along with prior retail pharmacy or customer service experience
What you should expect in this role
- Remote work opportunity, but must reside in Connecticut.
- Potential for in-office work in East Hartford as needed.
- 24/7/365 call center environment with rotating shifts:
- Monday – Friday: 7:30 AM – 7:30 PM
- Saturday (rotating schedule): 9:00 AM – 4:00 PM
- All off-hours are covered on an on-call rotation.
- A dynamic and fast-paced call center environment where accuracy and efficiency are key.
- Work from Home: Reliable high-speed internet connectivity is essential. Minimum requirements are 24 Mbps download and 8 Mbps upload, with higher speeds recommended for optimal performance.
- Interview Requirement: Video cameras must be used during all interviews.
The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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