Order Fulfillment Coordinator

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

Job Description:

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Data entry of order details for customer orders to ensure accuracy for voice provisioning and activation.
• TN validation and reconciliation against scope of work and porting documentation received.
• Verify equipment required matches scope of work and service quote. If changes are required, engage the Project Manager.
• Edit orders in order management system.
• Ensure high quality and accurate service by monitoring LNP status and providing updates to the Project Manager.
• Proactively monitor orders to ensure timely processing and notifications.
• Assist with updating the Project Manager ‘s project tracker workbooks.
• Schedule required technicians for activation of voice, data, and managed services.
• Initiate and manage escalations through Operations leadership and other internal Fusion departments.

Knowledge, Skills and Abilities Requirements:

• Proficient in productivity tools, including Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
• Skilled in multitasking, prioritizing, and working in fast-paced environments.
• Creative and resourceful problem-solver with strong critical thinking skills and the ability to resolve issues efficiently.
• Ability to meet deadlines, perform non-predictive tasks and oversee conflict to a successful resolution.
• Strong verbal and written communication skills; able to convey information clearly and professionally.