Carrier Provisioning Representative

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Job Description Summary:

Job Description:

Essential Duties and Responsibilities include the following (other duties may be assigned):

Order management & execution

• Process and manage orders for LNP (port-in and port-out requests), Toll-Free (TF/YF) provisioning and routing updates, and Access services (Ethernet, DIA, Broadband).
• Submit accurate orders to carriers and vendors, ensuring all required information is complete.
• Manage installs, changes, and disconnects across all supported service types.

Order lifecycle ownership

• Own the full lifecycle of assigned orders from submission through completion.
• Track order progress, monitor milestones, and ensure adherence to committed due dates.
• Perform or support service validation, including test calls, turn-up confirmation, and routing validation.
• Maintain accurate and timely updates in all required systems (OSS, tracking tools).

Carrier & vendor coordination

• Proactively follow up with carriers and vendors to drive order progress and resolve delays.
• Coordinate across multiple carriers for porting, circuit delivery, and toll-free routing.
• Support issue resolution by gathering details and driving next steps with appropriate parties.

Issue identification & escalation

• Identify risks, delays, or discrepancies that may impact service delivery.
• Escalate issues appropriately and follow through to resolution.
• Support troubleshooting for provisioning, routing, or activation-related issues.

Communication & collaboration

• Provide clear, concise status updates to internal teams supporting customer communication.
• Partner with cross-functional teams, such as Service Delivery and Engineering, Support, to ensure successful delivery.
• Respond to inquiries within team queues or shared mailboxes in a timely manner.

Knowledge, Skills and Abilities Requirements:

• Excellent attention to detail with the ability to manage multiple complex orders simultaneously.
• Effective time management and organizational skills in a fast-paced environment.
• Ability to prioritize workload and adapt to shifting priorities and deadlines.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Strong sense of ownership and accountability for order delivery.
• Ability to work independently while collaborating effectively within a team.
• Positive attitude, persistence, and strong work ethic.
• Self-motivated with a willingness to take initiative and learn.
• Clear and professional written and verbal communication skills.
• Strong computer skills required: Outlook, Excel, Word, and provisioning/order management systems.