Manager Voice Provisioning

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

Job Description:

Essential Duties and Responsibilities (other duties may be assigned):

• Overseeing the team’s daily operations and order management for voice services.
• Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes.
• Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs.
• Providing backup provisioning support for team members.
• Creating and improving reports for service delivery and pipeline management.
• Managing team performance, attendance, compliance, and minimizing customer impact from outages.
• Leading and motivating the team to meet organizational goals.
• Handling customer communications and escalating issues as needed.
• Driving process improvements and fostering strong interdepartmental relationships.
• Supporting cross-functional projects and identifying solutions for service needs.
• Building a positive, empowered team environment.

Knowledge, Skills and Abilities Requirements:

• Strong leadership, communication, analytical, and decision-making skills.

• Proven ability to deliver results and influence across teams.

• Solid technical and industry knowledge.

• Excellent organizational and interpersonal skills.

• Ability to thrive in a fast-paced, changing environment.