IT Support Specialist (Entry-friendly, Training Provided)

Highlights

• Base Salary: $18,000 - $24,000
• Location: remote in LatAm
• Stock options

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About The Role

We’re looking for someone who enjoys helping people, learns quickly, and communicates clearly — even if you don’t come from an IT background.
This is our first-line internal support role, and you’ll be the person colleagues come to with everyday technical questions. You won’t be thrown into the deep end: we have runbooks, checklists, and a team to help you grow into the role.
If you’re organized, curious, proactive, and comfortable solving small problems step by step — you can succeed here.

Key Responsibilities

• Help colleagues with basic app issues, simple macOS questions, login problems, and general “how do I…?” requests (we’ll teach you everything you need).
• Coordinate with People Ops, DevOps, and Finance; escalate more complex questions with clear context.
• Convert solved cases into short articles and checklists in Notion. Keep our internal guides tidy and easy to use.
• Help track laptops and accessories as they’re assigned, moved, or returned.
• Prepare laptops, set up initial accounts, apps, profiles, bookmarks, and update asset records.
• Follow a clear checklist to disable access, update routing, and prepare devices for return.
• Apply simple rules around access levels and documentation (we’ll guide you on every step).

Skills and Qualifications

• Language: Native Russian + strong written/spoken English.
• Confident everyday Mac user (or fast learner).
• You follow steps accurately, respect security rules, and keep things organized.
• Communication: Friendly, patient, service-oriented, and clear in writing.
• Growth attitude: You enjoy learning, improving processes, and taking ownership.
• If you already have 1–3 years of IT/help desk experience — great. If not — we’ll help you build those skills.

Benefits

• 31 days off.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}