United States onlyCompany Overview:
At Function Health, our mission is to empower individuals to take control of their health. Through our innovative platform, we offer comprehensive health insights through over 100+ lab tests, tracking health changes over time, and providing actionable, easy-to-understand results all made affordable and accessible to everyone.
Our leadership doesn't just talk the talk; they've been at the helm of technological innovation and medical excellence. Led by tech visionaries and the esteemed Dr. Mark Hyman of Cleveland Clinic fame—a 15-time New York Times bestselling author—our team is a dynamic blend of pioneering spirits and medical mavericks. As we gear up for our next phase of growth, we're on the lookout for exceptional talent to join our ranks.
We're calling all innovators, disruptors, and those with a penchant for challenging the status quo to join us. Our technical leadership boasts alumni from the ranks of Google Research, where they spearheaded machine learning initiatives that have been deployed at an unprecedented scale. If you're drawn to the idea of leveraging technology to make a tangible difference in people's lives and have the skills to contribute to a platform that's changing the face of healthcare, Function Health is where you can leave your mark. Let's redefine health care together, one innovation at a time.
Role:
We are seeking a creative and passionate Client Success Manager to join our team. You will work with our Operations, Enterprise, and Product teams to design, deliver, and scale our B2B client success capabilities. You'll work on a cutting-edge product that enables our members to access their health data in real-time, and you'll be challenged to make a difference in people's lives.
The ideal candidate is comfortable building from scratch, navigating ambiguity, balancing competing priorities, working cross-functionally to get the job done, and thriving in a fast-paced environment. As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions.
Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply. This role requires energy, talent, and a genuine passion for Function's mission.
Key Responsibilities:
- Develop client success playbook: Define our approach to engaging clients, strategic partners, and their employees to maximize activation, upsell, and renewal.
- Manage client success: Serve as the primary point of contact for our clients and partners. Own client reporting, invoicing, and value tracking. Proactively identify risks and opportunities.
- Maximize employee activation: Collaborate with clients and strategic partners to design and deliver employee engagement campaigns that maximize enrollment.
- Measure and improve service quality: Define, track, and report on client success KPIs. Deliver internal and external quarterly reviews. Develop and execute strategies for improvement.
- Create and optimize processes: Design standard operating protocols for delivering high service quality at high efficiency. Continuously refine these processes as volume grows.
- Collaborate cross-functionally: Work closely with Operations, Product, and Enterprise teams to incorporate client feedback, inform roadmap decisions, and address service/solution issues.
- Guide strategic direction of client success: Shape team growth and our approach for scaling the function to meet increased market demand.
Qualifications/Skills:
- 8+ years in client success, account management, or similar client-facing role, preferably at a high-growth startups with a focus on employer benefits.
- Proven ability to manage client relationships, juggle multiple accounts, and maximize client activation, retention, and expansion.
- Exceptionally organized, detail-oriented, and clear in both verbal and written communication.
- Resourceful and proactive, with an owner’s mentality and a growth mindset.
- Excited by the opportunity to build a client success function from the ground up.
To be a strong fit you also need:
- Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
- Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.
- Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines in a fast-paced environment.
- Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
- Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.
- Leadership: Although this role will initially be that of an individual contributor, the willingness to step into a leadership role managing others in the future is necessary.
Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.
Nice-to-Have Skills and Experiences:
While the core competencies are essential, the following qualifications will distinguish exceptional candidates:
- Experience at an early-stage or fast-scaling company
- Experience in the healthcare industry
- Experience with a product sold to employers as an employee benefit
- Experience in diagnostics or preventative health
Why You'll Love Working With Us:
- Empowerment in Your Role: Revel in the autonomy to handpick projects that resonate with your passion and expertise. Thrive in a supportive atmosphere where your independence is cherished, free from the constraints of micromanagement.
- Collaborative and Innovative Culture: Become part of a vibrant community that not only values but thrives on collaboration and innovation. Here, swift execution and the celebration of fresh ideas are the bedrock of our success.
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare atFunction Health.
FAQ’s
- What is Function’s approach to remote work?
- Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.
- Who works at Function?
- What’s the interview process like?
- First, you’ll interact with our recruiters as an initial screening to go over your background and ensure a skills fit.
- Second, you’ll have an intro call with the team lead. On this call, we’re looking to understand your experience, work style, and if you’re a culture fit.
- Third, you'll meet with cross-functional partners who closely collaborate with this role.
- Finally, we’ll follow up with an offer if it’s the right fit.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
CA and US only
