Function Health is seeking an AI Manager to own the day-to-day operations and continuous improvement of their AI Agents, including Fin, their Intercom-based support AI. The AI Manager will be responsible for managing the AI member journey end-to-end, running the operating cadence, owning the metrics, and owning conversation design and intent architecture.
Requirements
- 5+ years in operations, program management, or an AI/CX-adjacent role, with direct people management experience.
- Hands-on experience building and operating AI Agents or conversational AI systems in a customer-facing context, including support AI tools like Fin or similar.
- Deep familiarity with how these systems break and how to fix them: escalation failures, knowledge gaps, tone issues, and hallucination patterns.
- Platform fluency in tools like Intercom, Zendesk, or Salesforce at a configuration level, not just as a user.
- Experience managing data integrations that power AI systems and working with engineers to close coverage gaps.
- Experience managing content operations or knowledge systems in partnership with SMEs across an organization.
Benefits
- Competitive salary
- Benefits package
- Flexible working hours
- Dynamic work environment where creativity and innovation are encouraged
