Collections Team Lead

Join a high-performing team for an NYC-based custom apparel company

Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.

About the Role

The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

What You'll Do

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
  • Set, track, and optimize team performance metrics
  • Manage customer and vendor communication for payment recovery
  • Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

Requirements

• 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments
• 2+ years of experience managing a team (ideally 2 to 5 people)
• Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)

Core Skills: Must-Have

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
  • Collections efficiency
  • Agent productivity
  • Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Ability to make decisions independently and move fast

Nice-to-Have

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM or ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

Success in this Role Looks Like

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

Job Location: Work From Home / Remote

Working Hours: 7:00 AM - 4:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.