German Customer Service Representative - Part Time Fixed Term

About Foundever

Foundever is one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

German Customer Service Advisor - Part Time 25 Hours

Fixed Term until Jan 2025

We provide European customer services support for a leading consumer goods company and if that doesn’t sound exciting to you we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where everybody speaks at least two languages, and we communicate daily with people in 9 countries across Europe!

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We operate between 08:00-16:30pm, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

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• 25 hours contact between 08:00-16:30pm– These times are always subject to change depending on business requirements, so this should be taken into consideration.
• Learning and Development courses
• Career opportunities within the account

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What you need to do in return? Well…you need to effectively use your excellent customer service skills in order to assist our customers with their product inquiries over the phone or by email to always give the best solution, as well as providing admin support and outbound customer satisfaction calls. We work in a fast paced environment and flexibility matters.

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If you feel you would like to be part of this team and you are ready to show your best talents, please contact us.

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RESPONSIBILITIES AND END RESULTS

• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full knowledge of client products and services.
• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.
• Logging of all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.
• To consult product manuals, to be able to advise customer of appropriate options / solutions.
• To meet minimum monitoring criteria.
• To meet and exceed daily/weekly targets.

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EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

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Full details of both pre and post training minimum skills are held within the department.? Pre-recruitment experience, knowledge and skills required are:

• Fluent in English and German.
• Experience of or aptitude for Customer Service.
• Good organisational skills.
• A minimum of 20 wpm on a keyboard.
• A working knowledge of MS Word / Excel.
• Excellent communication skills and the ability to remain calm in all situations.
• Ability to work on own initiative and under pressure in order to achieve deadlines.
• ECDL qualification an advantage.