United States onlyLocation
What You’ll Do
Key Responsibilities:
Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity.
Build Relationships: Foster long-term engagement through proactive communication and trust.
Provide Proactive Support: Anticipate needs and prevent issues before they escalate.
Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value.
Share Best Practices: Educate customers and providers on ServiceChannel applications.
Identify System Issues: Report technical issues to the development team for resolution.
Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage).
Support Projects: Assist with customer-facing initiatives and special projects.
Manage Emergencies: Monitor emergency work orders and ensure timely resolution.
Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers.
Collaborate: Work cross-functionally to support internal and external initiatives.
What You Bring
Required Skills & Experience:
1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
Strong customer relationship management skills with a track record of high satisfaction.
Proficiency in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills in English.
Ability to work independently in a remote environment with strong organizational and time management skills.
Analytical mindset for reviewing data and identifying cost-saving opportunities.
Adaptability and openness to feedback; comfortable with process updates.
High attention to detail and accuracy.
Comfortable being on camera for virtual meetings.
High School Diploma or GED.
Preferred Skills & Experience:
Bachelor’s degree in business administration, facilities management, customer service, or related field.
Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight).
What You’ll Get
Comprehensive Benefits: Medical, dental, and vision insurance; life insurance.
Retirement Savings: 401(k) with company match.
Flexible Time Off: Generous PTO policy.
Paid Parental Leave: Support for growing families.
Remote Work Flexibility: Work from home with occasional schedule adjustments.
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