Project Manager – Implementations

The Project Manager – Implementations is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through go‑live, ensuring implementations are delivered on time, within scope, and with high customer satisfaction.

The Project Manager (PM) holds a crucial position within the Customer Establishment (Implementation) department. The PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually.

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Customer Implementation Delivery

• Lead end‑to‑end services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through go‑live and transition to support. Acts as the primary liaison for allocated projects
• Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.
• Oversees, directs, and coordinates tasks assigned to the project team
• Coordinate cross‑functional teams in successful project delivery with high CSAT scores

Stakeholder & Communication Management

• Facilitate and lead all relevant meetings with customers and internal stake holders (project kick‑off meetings, alignment meeting, planning meeting, status reviews, go‑live readiness reviews etc)
• Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives.
• Proactively identify risks and issues; drive mitigation plans and escalate when necessary.
• Set and manage customer expectations, including scope, responsibilities, and timelines.
• Engages with internal and external customers to promptly identify underlying business needs and requirements
• Coordinate a smooth transition to Customer Success and Support teams post go‑live.

Scope, Change & Risk Management

• Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product
• Identify implementation risks early (technical, workflow, data, resourcing) impacting schedule and revenue and execute mitigation strategies.
• Ensure adherence to contractual commitments, SOWs, and implementation standards.

Process & Quality

• Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes.
• Ensure implementations follow standardized delivery methodologies, templates, and best practices.
• Drive consistent documentation, including project plans, decision logs, and implementation artefacts.
• Contribute to continuous process improvement across the implementations team by identifying patterns, gaps, and opportunities.
• Capture lessons learned and customer feedback to improve future implementations.

Team player

• Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines.
• Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle.
• Proactively identify and resolve cross‑team dependencies, resource constraints, and communication gaps.
• Contribute to a positive, team‑oriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization.
• Travel upto 20%

Qualifications:

Required:

• 5-8 years of experience implementing software / project managing software implementations
• Experience with healthcare implementations
• Exceptional presentation, communication, and training skills
• Well organized and detail oriented
• Strong problem-solving skills
• Excellent time management skills
• Familiarity and ease with computer systems and common software products

Preferred:

• Certified in Project Management
• Experience implementing systems in healthcare environment
• Proficient in the use of Project Management softwares
• Experience with Salesforce and/or other project management software

Education:

Bachelor’s degree in business, Information Systems or equivalent experience.