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ForethoughtFO

Director, Integrated Marketing

Forethought’s mission is to unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Forethought

Employee count: 51-200

United States only

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Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

About the Role

Forethought is hiring a Director of Integrated Marketing — a strategic, creative leader who will unify how we tell our story across brand, content, social, and event experiences.

This role will translate strategy into storytelling, campaigns, and experiences that make Forethought stand out in the AI and CX landscape. You’ll oversee brand direction, social presence, content strategy, and in-person experiences, ensuring every touchpoint reinforces a consistent and compelling identity.

What You’ll Do

Brand Creative Direction

  • Manage and evolve Forethought’s brand identity, voice, and visual system.
  • Develop creative campaigns that tell our story in a bold, human way.
  • Maintain brand consistency across all marketing channels and materials.
  • Produce and review creative work like concepts, copy, and designs. You enjoy the craft.

Integrated Campaigns

  • Connect content, PR, social, and events into unified marketing programs.
  • Plan and execute multi-channel campaigns that drive awareness and engagement.
  • Partner with cross-functional teams to support product launches and company initiatives.
  • Build repeatable frameworks for storytelling, brand activations, and events.

Social Media Thought Leadership

  • Lead Forethought’s social strategy and brand presence.
  • Create content strategies for executives and internal experts.
  • Experiment with new formats, tones, and storytelling to grow engagement.
  • Set and achieve goals for social reach, engagement, and audience growth.

Events Brand Experience

  • Oversee Forethought’s events and experiences, from field events to major industry conferences.
  • Ensure every event reflects our brand story and creative identity.
  • Collaborate on logistics, content, and creative direction to deliver seamless experiences.
  • Evaluate and optimize event impact on awareness and engagement.

Leadership Collaboration

  • Manage and mentor a team of two, plus agencies, fostering creativity and accountability.
  • Partner across departments to tell a unified brand story.
  • Work closely with external agencies to deliver quality creative work.
  • Champion Forethought’s brand, building consistency and reach.

Who You Are

  • A brand storyteller with a clear creative point of view and strong portfolio.
  • Skilled at connecting narrative, visuals, content, social, and events.
  • Experience leading integrated marketing at a growing B2B tech or SaaS company.
  • CX or AI category experience is highly preferred.
  • Comfortable designing event experiences that feel on-brand and memorable.
  • Confident collaborating across Product, Sales, and Leadership.
  • Active understanding of modern social platforms and audience behavior.
  • Strong manager who develops talent and gives clear, direct feedback.
  • Thrives in fast-moving environments where systems are still being built.

Why Join Forethought

  • Shape how an innovative AI brand defines its category.
  • Lead a highly visible, creative, and strategic function at a pivotal growth moment.
  • Collaborate with an ambitious, supportive leadership team that values authenticity and creativity.
  • Competitive compensation and benefits, with flexibility to build and experiment boldly.
  • Be part of a company redefining how AI empowers human connection, and help make that story unforgettable

About the job

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Posted on

Job type

Full Time

Experience level

Director

Location requirements

Hiring timezones

United States +/- 0 hours

About Forethought

Learn more about Forethought and their company culture.

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Forethought’s mission is to unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Our game-changing solutions empower customers and employees with human-centered AI that provides answers, streamlines work, and makes life easier.

Complete platform

You shouldn’t need different technology for every business problem. Transform the entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.

True AI

Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.

Rapid time to value

Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.

Secure and trusted

Rest easy knowing we take data privacy and security seriously. Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.

Employee benefits

Learn about the employee benefits and perks provided at Forethought.

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Health Coverage

Forethought offers competitive medical, dental, and vision coverage to ensure employees' health needs are met.

Competitive salary + stock options

We offer salaries that allow you to live the way you want to, and stock options that make you feel like an owner.

Unlimited PTO

Employees at Forethought enjoy the flexibility of unlimited paid time off to rest, travel, or pursue personal interests.

Parental Leave

Forethought provides paid leave for maternity, paternity, and adoption, supporting new parents in their growing families.

View Forethought's employee benefits
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