Associate II, Client Relations Associate

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

About This Role:

• Meet regularly with Advisor(s) and manage the daily servicing needs for assigned customer portfolio to support the Advisor(s) in identifying customer needs and delivering solutions.
• Maintain the new customer onboarding service model and standards.
• Anticipate customer needs, recognize opportunities and recommend appropriate Wealth Management support and services to the primary Advisor.
• Properly execute on transactions in a timely manner. Prepare and maintain appropriate documentation ensuring completeness and accuracy. Follow through on the submission of documents to ensure timely and accurate completion.
• Complete Client Instructed Trades under the supervision of the Advisor(s) for less complex or self-directed clients.
• Monitor account activity by reviewing and validating daily transactions. Support the documentation of all customer contacts, written and verbal to confirm customer discussions and actions.
• Monitor portfolio of accounts, notify Advisor of outstanding balances and anticipated cash needs.
• Coordinate with Advisor(s) to schedule and facilitate customer reviews, with awareness of the administrative risk associated with account administration.
• Assist Advisor(s) with the financial planning process, including data collection and entry.
• Complete the annual review process for less complex clients as assigned by the Advisor(s) in a timely manner.
• Apply expertise to solve customer issues using sound analytical thinking and identify innovative solutions. Engage internal or external resources when necessary for more complex customer issues.
• Assist Advisor(s) with the planning, coordination and execution of marketing plan and customer touchpoints.
• Attend cross-functional meetings on behalf of the Advisor(s) to provide knowledge and insights on Wealth Management customers.
• Complete and submit Annuity orders to support client goals and advisor recommendations.
• Exhibit professional behavior and promote positive and collaborative working relationships.
• Understand and comply with bank policy, laws, FINRA regulations, and the bank's BSA/AML Program, as applicable to all job duties.

The Ideal Candidate for This Role:

Required Qualifications:

• Bachelor’s degree in Business Administration, a related field or equivalent experience.
• FINRA Series 7 and 66 (or Series 7, 63 & 65) registrations.
• State Life, Accident & Health and Variable Contract insurance licenses.
• Working knowledge of all standard concepts and procedures with area of expertise.
• Excellent orientation to detail. Able to review documents or information with accuracy for errors or omissions.
• Ability to deliver clear, articulate and concise messages, both verbally and written.
• Demonstrated proficiency in writing and able to develop presentations, documents or standard reports that are clear and understood.
• Ability to identify problems, research underlying contributing factors and evaluate appropriate solutions.
• Ability to identify areas where efficiency and process improvement are needed.
• Ability to work collaboratively and cohesively within a team environment.
• Ability to listen to customer’s needs and deliver a comprehensive solution
• Understands and contributes to intended customer experience of helpful, easy and personal.

Preferred Qualifications:

Certifications or degrees such as a AWMA, CRPC, FPQP, or ability to earn accreditation

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.