Operations Associate - Private Aviation

About Victor
Victor is a global, on‑demand private jet charter company, founded in London and operating internationally across Europe, the US and the Middle East. We connect clients with aircraft worldwide through a single, trusted marketplace, combining aviation expertise, technology and premium service to simplify what is traditionally a complex industry.

Our mission is to deliver a better way to fly private - making private aviation more transparent, more efficient and more sustainable, while maintaining the highest standards of safety, compliance and service delivery. We operate in a fast‑paced, time‑critical environment where accountability, collaboration and sound judgment matter.

At Victor, we work with leading operators globally and manage flights for clients traveling around the world, 24/7. Our teams sit at the heart of the operation, working cross‑functionally to deliver seamless client experiences while continuously improving how we operate as a business. We are proud to offer clear career progression, high performance expectations, and opportunities to grow within a genuinely global organization.

The Role
As an Operations Associate, you'll play an essential role in delivering seamless, personalized travel experiences to our discerning clientele. This is a dynamic, multi-faceted role where you'll help coordinate every component of a client's journey while also driving business development through aircraft sourcing, operator screening & management, and strategic partnership initiatives.

This is a full-time, fully remote, entry-level role for an Operations Associate at Victor and we will consider candidates from any location to work this shift (1:00pm to 9:00pm PST). The role requires flexibility in shift patterns, including day, night, weekend, and holiday hours and includes full benefits.

Key Responsibilities

• Flight Coordination: Manage all aspects of flight booking and scheduling, ensuring the highest level of service and efficiency. Organize ground transportation, catering, and other services tailored to each client's preferences.

• Flight Monitoring: Track flights in real-time, addressing any potential challenges such as delays, diversions, or reroutes. Ensure smooth and efficient resolution to maintain an optimal client experience.
• Collaborative Problem Solving: Work closely with the other territories and departments to strategically plan and coordinate all aspects of the flight, ensuring seamless service delivery across the board.
• Accounting Coordination: Partner with the accounting team to manage invoicing, payments, and financial reconciliation. Ensure all transactions are properly completed, communicated, and filed.
• Aircraft Sourcing: Complete logistic checks for new potential flights, request quotes from preferred operator partners, negotiate contract terms and pricing to ensure the best value for Victor and our clients.
• Safety Screenings: Ensure all aircraft meet Victor's stringent safety regulations and service standards.
• Operator Directory Management: Maintain and regularly update the company's operator directory, ensuring all information is current, accurate, and accessible to the team. Regularly capitalize on networking opportunities in day to day work and proactively procure new operator data.

Requirements

• Customer Service Expertise: At least 1-3 years of experience in a customer-facing role, preferably with high-net-worth individuals. A passion for delivering exceptional and bespoke service is a must.

• Outstanding Communication: Fluent in English, with excellent verbal and written communication skills, ensuring clarity and professionalism in all client, internal, and vendor interactions.
• Attention to Detail: Strong organizational skills and meticulous attention to detail, ensuring every trip and client interaction is flawless.
• Team Collaboration: A collaborative mindset with a willingness to work across various departments, including operations, sales, and accounting, to ensure seamless service delivery.

• Problem-Solving Under Pressure: Experience managing high-pressure situations and resolving issues with minimal disruption to the client's experience.
• Safety-Focused: An understanding of aviation safety importance, experience preferred in vetting vendors to ensure compliance with corporate standards.
• Vendor Management & Negotiation: Prefer experience in relationship building and vendor negotiations. Willingness and ability to negotiate contract terms and pricing with vendors while maintaining high professional standards.
• Aviation Experience Preferred: Previous experience in the business aviation industry is highly desirable, particularly in private jet charter or flight operations.

Work Hours
Availability during regular business hours (1:00pm–9:00pm PST) for a 40-hour week on a rota basis which will include some weekends.

Benefits

• Competitive basic salary, uncapped commission, subsidized healthcare & dental.
• 23 days PTO rising to 27 with service.
• 8 Floating Holiday days.
• 401k matched.
• Perkbox Hub - digital discounts and wellbeing platform.
• Flexible work from home office arrangement.

Why Join Victor?

• Innovative Industry Leader: Be a part of a company that is revolutionizing private aviation with an innovative, transparent, and customer-centric approach.
• Collaborative Environment: Join a collaborative, team-driven environment where your contributions are valued, and teamwork is celebrated.
• Culture of Safety & Transparency: As an Argus rated brokerage using a transparent quoting model, we are a solid foundation on which to kick off your private aviation career.
• Career Growth Opportunities: At Victor, we support continuous learning and offer a multitude of opportunities for career advancement. Whether you're interested in further developing your skills in customer service, operational specifics, or business development, we provide the tools and flexibility for long-term career growth.

At Victor, no two days are the same. Your role as an Operations Specialist will be dynamic, challenging, and rewarding - offering you the opportunity to shape the future of luxury private aviation. With a focus on transparency, safety, and a client-first approach, we're redefining what's possible in private travel. Come be part of our story and help us elevate the client experience to new heights.

***IN ORDER TO BE CONSIDERED, YOU MUST BE A US CITIZEN OR HAVE THE RIGHT TO WORK IN THE USA WITHOUT SPONSORSHIP**