United States onlyWho is Flock?
Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
The Role
Flock Safety is looking for an Accounts Receivable Manager to join our team. This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.
This role is responsible for managing the day-to-day billing, collections and customer support in relation to accounts receivable activity and directing the accounts receivable agents in their daily tasks. You will be a leader of the team that drives and owns cash collections in the company.
The Skillset
- A minimum of 6 years experience in billing and collection activity at a fast paced, high growth company, with at least 2 years of experience in a managerial capacity.
- You will be someone that places customer service (external and internal) as a top priority and directs your team to do so as well.
- Proven record of achieving collection targets consistently.
- Excellent written and verbal communication skills.
- Ability to provide guidance and motivate a high performing team.
- Able to work independently, effectively managing and using time through organization and structure and supervise and direct team members (we are a remote-first company).
- Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
- Prior experience in customer service or customer success will be a plus.
Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a AR Manager at Flock Safety.
The First 30 Days
- Get access to all systems (Salesforce/Billing, Tesorio, Sigma etc.)
- Gain a solid understanding of your customer collection statuses and billing cycles (frequency).
- Schedule time with all “Key People” in the first 30-45 days.
- Gain an understanding of the workflows relating to billing, collections and cash applications.
- Start familiarizing yourself with your customers. Get to know who they are, where they are located and key contacts.
- Start to familiarize yourself with the Company products.
The First 60 Days
- Reach out to key customer contacts for billing and collections and introduce yourself.
- By now you should have established regular contact with sales and CSMs relating to your customers.
- Have a line of sight for timing of collections on all your key accounts.
- Gain a fair understanding of billing and/or collection issues relating to your key customer accounts.
- Understand the forecast model for billing and collections that is put together by FP&A.
90 Days & Beyond
- Thorough understanding of billing and collections issues on all your customer accounts.
- Solid working relationships formed with sales and CSMs on all your customer accounts.
- Ability to provide timing of collections on all yours and your team’s accounts.
- Collections notes are current and accurate.
- By now you are working independently and directing your team to resolve customer billing and collections issues and engaging internal stakeholders as necessary.
- Solid understanding of Company products, billing structures and practices.
- Provide input for the billing and collections forecast model.
The Interview Process
We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
assessment you will be assigned and ensure you are fully prepared for your big day.
- The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
- The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.
The Perks
💰Salary & Equity: In this role, you’ll receive a starting salary of $100,000 - $115,000 as well as stock options
🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.
🧠Mental Health: All employees receive an annual subscription to Headspace.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).
🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
