United States onlyFounded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Supervisor is responsible for effectively managing the day-to-day operations of the Commercial Processing team. The Supervisor works closely with Loan Officers, direct reports, and internal departments to ensure that work assignments are completed consistently with loan policy guidelines, regulatory guidelines and all service level standards. This position requires an ability to make sound decisions, communicate efficiently with all levels of management, and the ability to coach and develop personnel.
What you will do
- Forecast, plan, and delegate the department’s daily work assignments with the intention of maximizing productivity while ensuring regulatory and policy compliance, as well as achieving desired service level objectives.
- Manages and initiates projects related to improving efficiency and compliance within the department.
- Evaluate, develop, and coach assigned staff on performance; provide clear guidance, expectations, and ongoing feedback.
- Analyze department performance levels using provided systems and tools.
- Maintain an in-depth knowledge of bank regulations and internal policy related to commercial loan products.
- Understands and mitigates operational risk through the creation and maintenance of department procedures.
- Communicate policy and procedures to Loan Officers and department personnel while assisting with questions and problem resolution.
- Create and implement training for all job functions within the Commercial Processing team ensuring the production of high quality work; this includes loan policy and regulations, complex and standard commercial loan documentation, and the review and perfection of various types of collateral.
- Mentor and direct the Commercial department Assistant Supervisor in all responsibilities listed above.
- Resolves escalated operational issues and provides support for unique situations that require a broad knowledge of the department.
- Perform other duties and projects as assigned.
- Understand and comply with all provisions of the Safety in the Workplace policy.
Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.
Minimum Requirements
- Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience
Preferred Requirements
- Advanced knowledge of lending principles and regulations, commercial loan products, and the commercial originations process
- Experience in loan document review and preparation
Knowledge, Skills, and Abilities
- Excellent communication skills, both written and verbal
- Organized with strong attention to detail
- Effective customer service skills
- Strong leadership and management skills
- Ability to mentor, coach, and train staff
- Effective problem solving skills
- Ability to work independently using sound judgement
- Strong multitasking skills in a fast-paced environment
- Ability to manage projects and meet deadlines
- Advanced understanding of FirstBank Loan Policy, Appraisal Policy, and Loan Committee requirements
Working Conditions and Physical Requirements
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Must be able to exchange accurate information
- FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Salary Range
$32.40 Per Hour to $43.28 Per Hour
Statement of Benefits
FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
*This job opportunity is expected to close on May 3, 2024*
