United States onlyWho We Are
Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
The Curative Specialist’s primary responsibility is to perform a detailed review and analysis chain of ownership documents and chain of lien to clear up any discrepancies found during the property search. Use proprietary tools to perform research and clearance of said discrepancies and communicate with the applicable parties involved in the transaction. Responsible for all actions and communications regarding loans in pipeline. Interact daily with Management regarding pipeline and regularly communicate with client(s). Viewed as a subject matter expert and is involved in researching best practices within the industry.What You'll Do
- Curative Pipeline associate Key Functions as needed:
- Monitor communications to ensure timely responses
- Daily coordination and communication with Lenders
- Obtain advice from clients to effectively clear title
- Reconcile loans in pipeline weekly to confirm all have been reviewed and worked accurately
- Telephone customer service support
- Customer Service Key Functions as needed:
- Provide general assistance with internal communications with other teams to ensure timely delivery of searches
- Excellent customer service skills to effectively handle client communications via phone and email. Must be able to empathize with clients.
- Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
- Actively contributes to the results of a team and works toward achieving goals and objectives
What You'll Bring
- High School diploma or equivalent
- Typically has 4+ years of experience in title review, closing, funding or post-closing of residential mortgage loans
- Industry experience required
- Demonstrated time management skills and ability to perform tasks under deadline
- Overall understanding of Mortgage Loan Life Cycle process and mortgage loan documents
- Extreme attention to detail and strong analytical skills
- Strong written and verbal communication skills
- Strong organizational skills
- Sound independent judgment
- Customer service skills
- Proficient in all MS Office applications
