Product Support Expert

Through groundbreaking technology, Firmex is revolutionizing secure document sharing and virtual data rooms. Founded in Toronto, Canada in 2006, Firmex embarked on a mission to create a superior document-sharing solution. The company's founders envisioned a platform that was not only value-driven, simple, and robust but also featured an intuitive interface, transparent pricing, and dedicated customer support. This vision has propelled Firmex to become a globally trusted virtual data room (VDR) provider, serving over 223,000 companies across more than 180 countries. Annually, Firmex supports over 250,000 users who access 20,000 new projects, facilitating the exchange of millions of documents for critical processes such as due diligence, fundraising, litigation, and compliance. Their innovative approach caters to a diverse range of industries, from investment banking and legal firms to renewable energy and biotech.

Firmex's commitment to innovation is evident in its continuous platform enhancements, including features like advanced Q&A functionalities, robust security protocols like multi-factor authentication and IP restrictions, and comprehensive digital rights management. The platform is designed for ease of use, allowing for quick setup and seamless document management, including an 'Email In' feature for on-the-go uploads. Firmex's technology stack incorporates .NET, C#, AWS, Postgres, MS SQL, and MSMQ on the server-side, with HTML5, CSS, and JavaScript on the front-end, supplemented by tools like PowerShell, Ruby, Jenkins, Git, Ansible, and Nginx. This technological foundation enables Firmex to provide a secure, reliable, and user-friendly environment for managing sensitive information. Acquired by Datasite in 2021, Firmex continues to operate as a standalone platform, leveraging Datasite's scale and infrastructure to accelerate its growth and expand its market reach while maintaining its core focus on providing an exceptional VDR experience.