FIDELITONE

Through groundbreaking technology and a relentless drive for improvement, FIDELITONE is revolutionizing supply chain management. With a rich history of innovation dating back to its founding in 1929, the company has consistently adapted and pioneered new solutions to meet the evolving demands of commerce. Originally a manufacturer of phonograph needles, FIDELITONE embraced change, transitioning into a leader in third-party logistics (3PL). This journey of transformation was marked by significant technological milestones, including being one of the first companies in Chicago to utilize an IBM 360 mainframe computer in the 1960s. This early adoption of technology set the stage for a culture of ingenuity that continues to define the company today. In the 1980s, FIDELITONE disrupted the industry by pioneering an individual drop ship program, a novel concept that bypassed intermediate distributors to ship directly to consumers, drastically improving delivery times and setting a new industry standard.

Today, FIDELITONE leverages a sophisticated tech stack, including Amazon Web Services and Microsoft ASP.NET, to power its comprehensive suite of services. The company partners with leading platforms like Shopify and Netsuite, ensuring seamless integration for its clients. A recent strategic partnership with Optilogic to implement the Cosmic Frog supply chain design solution further underscores FIDELITONE's commitment to data-driven optimization. This powerful tool enables the rapid analysis of hundreds of future supply chain scenarios, assessing cost, service, and risk to design resilient and efficient networks. From inbound logistics and omnichannel order fulfillment to complex last-mile delivery and service parts management, FIDELITONE's approach is built on a foundation of technological excellence and a proven 'Path to Loyalty' process. This methodology ensures that every solution is meticulously designed, implemented, and reviewed to create exceptional customer experiences, safeguard brand reputations, and drive sustainable growth for its partners.