Senior Sales Support Representative

Job Posting:

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.

If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.

Safe Step Walk-In Tub Company is seeking the right individual to fill an immediate need for a Senior Sales Support Representative! The role will assist in optimizing the sales schedule, create highly accurate records, confirm appointments, streamline workflow, understand reports, and analyze data.

This role is approved to be either Remote within the United States or Hybrid for associates in Nashville, TN, in accordance with company policy; 3 days in office (Tuesday, Wednesday, & Thursday) / 2 days remote (Monday & Friday).

Responsibilities

• Handle a high volume of inbound and outbound phone calls to customers, sales representatives, and agents who have scheduled an in-home sales visit.
• Confirm appointments for clients including key details of North American geography, drive times, and logistics management.
• Acquire schedule and job clarifications from over 100 direct sales representatives in both densely populated markets and rural areas in Canada and US.
• Optimize assignment page to streamline operations, routing, and scheduling for efficiency.
• Advanced sales and objection-handling skills to save in-home sales leads that attempts to cancel.
• Assist in task-based job functions and optimizing workflow: Respond to emails, process customer text messages, soft credit pulls, ball-parking, qualify customers, and other related items.
• Data analysis and reporting: Understand and meet established KPI, compile data to report, perform quality checks, and interaction with the sales process.
• Ensure data integrity: Notating fully and accurately; amend prospects, assignment page, and presentation page; adjust sales representative notes; update dashboard.
• Ability to receive coaching and up-training to ensure sales leads are meeting all guidelines and company standards.

Qualifications

• Advanced understanding of 3rd party software: CRM and Phone Platforms.
• Ability to handle calls with clients and internal sales representatives by de-escalating situations and providing an inclusive environment.
• General understanding of reporting and ability to process data through analytics, adjusting practices to meet key metrics through the use of Microsoft Office Products/3rd party software.
• Possess a high level of autonomy and independent understanding of process task prioritization.
• Ability to self-adjust to changing task priority levels while working in a fast-paced environment.
• Self-motivated and a team player with the ability to work with others to assist and solve problems.

At Safe Step Walk In Tub, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information