Senior Technical Writer

Company Overview:

FastSpring is the trusted ecommerce platform, partnering with software and SaaS companies globally to enhance product sales and foster global competition. With over 10 million transactions annually for 3,500+ companies across 200 countries, our platform supports transactions in every major currency. Recognized for workplace excellence and backed by AKKR, we maintain profitability and a diverse, inclusive culture. Join us to grow and innovate in a globally-minded, customer-focused environment.

Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast and Halifax.

The Position:

The Senior Technical Writer plays a crucial role in creating clear, concise, and user-focused documentation for complex technical products or services. This position involves collaborating with cross-functional teams, including; engineers, product managers, designers, and subject matter experts to gather information and transform it into comprehensive technical content. The Senior Technical Writer is responsible for ensuring that the documentation meets industry standards, is accurate, and effectively communicates technical concepts to the target audience.

Role & Responsibilities:

• Documentation Development: Create, edit, and maintain high-quality technical documentation, including user guides, API documentation, tutorials, and release notes.
• Content Planning: Collaborate with product managers, engineers, and other stakeholders to understand product features, functionality, and technical specifications. Plan and prioritize documentation projects accordingly.
• Content Creation: Transform complex technical information into clear and concise content suitable for the intended audience, ensuring accuracy, consistency, and adherence to style guidelines.
• User-Centered Approach: Advocate for user needs and ensure that the documentation is user-friendly, intuitive, and accessible. Conduct user research and incorporate feedback to improve documentation quality.
• Review and Editing: Review and edit technical content created by other writers, providing constructive feedback and suggestions to improve clarity, organization, and readability.
• Style and Standards: Establish and maintain documentation style guides, templates, and standards. Ensure consistency in terminology, formatting, and writing style across all documentation.
• Collaboration: Collaborate with cross-functional teams, including developers, engineers, UX designers, and product managers, to gather information and validate technical details.
• Documentation Tools: Utilize various documentation tools and technologies, such as authoring tools, content management systems, version control systems, and collaboration platforms, to create and manage documentation efficiently.
• Documentation Lifecycle: Manage documentation through its entire lifecycle, from initial draft to publication and updates. Ensure that documentation is up to date with product releases and changes.
• Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies in technical writing. Explore and implement innovative approaches to improve documentation processes and quality.

Qualifications:

• Minimum 5 years of experience in technical writing, with a focus on B2B SaaS and APIs.
• Technical Background: Strong understanding of technical concepts and ability to quickly grasp complex technologies.
• Writing Skills: Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar.
• Multimedia Skills: Creating tutorials, videos, and graphics for technical documentation.
• User Focus: Demonstrated ability to write user-centered documentation, ensuring clarity and simplicity.
• Collaboration: Proven experience collaborating with cross-functional teams and subject matter experts.
• Adaptability: Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Problem-Solving: Analytical mindset with the ability to troubleshoot and solve problems independently.

Technology & Systems:

• Experience with Git, Markdown, Jira, Confluence, ReadMe is a plus

About the Company:

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Benefits, Perks, Health & Wellness

Elevate your career while maintaining a healthy work-life balance with us! Enjoy a comprehensive benefits package designed to support financial stability, well-being and personal growth.

• 401K Match
• Robust healthcare coverage
• Unlimited PTO
• Take advantage of bi-weekly 'FastSpring Friday' half-days
• Work-from-home essentials reimbursement
• Peer recognition programs and awards
• Ongoing learning opportunities with education reimbursement
• Paid maternity and paternity leave
• Volunteering opportunities with donation matching
• Quarterly employee events
• Health and wellness