Senior Workday HCM Analyst

AtEZCORPwe are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Senior HCM Analyst collaborates with customers, peers, technical, and operations staff to ensure successful configuration, data conversion, deployment, and support of Workday HCM including the following modules: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Learning, and Time Tracking in an environment that meets or exceeds established SLAs. Support cross-functional teams in Prism Analytics.

Key Areas of Responsibility

• Responsible for the support, maintenance and configuration of all Workday HCM modules
• Supporting data analysis by cross functional teams in Prism Analytics

Critical and Essential Tasks

System Optimization & Strategy

• Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes.
• Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants.
• Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model.
• Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle.

Module-Specific Configuration & Oversight

• Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events.
• Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy.
• Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation.
• Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership.

Reporting & Analytics

• Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs.
• Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users.

Testing & Quality Assurance

• Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation.
• Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors).
• Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant.

Support & Release Management

• Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol.
• Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements.
• Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality.
• System Optimization & Strategy
• Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes.
• Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants.
• Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model.
• Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle.
• Module-Specific Configuration & Oversight
• Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events.
• Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy.
• Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation.
• Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership.
• Reporting & Analytics
• Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs.
• Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users.
• Testing & Quality Assurance
• Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation.
• Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors).
• Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant.
• Support & Release Management
• Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol.
• Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements.
• Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality.
• Collaborate with leadership to prioritize user requests and enhancement backlogs based on business value and system feasibility.

Experience and Education

• 6-7 years of functional/technical experience with several of the following Workday HCM modules required: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Time Tracking and Prism Analytics
• Bachelor’s degree in Management Information Systems, similar major, or equivalent business experience

Job Specific knowledge, skills, and abilities

• Deep expertise in Workday Human Capital Management (HCM) and Payroll business processes, with a strong preference for experience within the retail industry and its unique regulatory requirements.
• Proven experience in the full Workday implementation lifecycle, including requirements gathering, tenant configuration, integration testing, and post-production support.
• Proactive ability to identify system gaps or potential processing bottlenecks and design scalable, automated solutions within the Workday ecosystem.
• Exceptional verbal and written communication skills, with the ability to document complex technical configurations and business process flows clearly.
• High degree of organizational skill and attention to detail, particularly when managing complex Calculated Fields, EIB data loads, and organizational structures.
• Advanced proficiency in the Microsoft 365 Suite, specifically utilizing Excel (Pivot Tables, VLOOKUPs) for high-volume data auditing and PowerPoint for stakeholder presentations.

EZCORP is an equal opportunity employer