Systems Engineer -Tokyo

Position Overview

Key Responsibilities

• Collaborate with account managers to identify customer needs and propose technical solutions that align with business goals.
• Conduct training and product demonstrations to Extreme employees, customers and partners.
• Participate and deliver technical assessments, proof-of-concept deployments, and architectural workshops for prospective customers.
• Collaborate with sales teams, partners, and internal stakeholders to support regional revenue goals and extend market reach
• Build strong relationships with key technical stakeholders at customer organizations.
• Stay up to date on industry trends, competitive landscape, and emerging technologies
• Provide pre-sales technical support for RFPs, RFIs, and solution proposals.
• Act as a liaison between customers and product/engineering teams to provide feedback and ensure solution alignment.

For the Customer Demo Lab:

• Deploy, configure, and maintain Extreme Networks hardware and software
• Design and maintain layer 2/3 topologies, including VLANs, routing, and IPv6 configurations.
• Monitor and troubleshoot lab network performance and stability.
• Maintain lab documentation (topology diagrams, IP plans, configurations).
• Support automated testing frameworks and integrate network infrastructure into CI/CD pipelines where applicable
• Collaborate with product, QA, and development teams to support feature validation and integration testing.
• Configure and maintain network services in the lab (e.g., DHCP, DNS, NTP, syslog).
• Implement and manage firmware upgrades and backup configurations across test equipment.
• Manage physical cabling and racking of devices; ensure proper labeling and cable management.
• Track hardware inventory, licensing, and lab resource allocation.

Technical Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field.
• 3+ years of experience in sales engineering, solutions architecture, or network consulting.
• Strong understanding of enterprise networking, switching/routing, wireless LAN, and/or cloud-managed networks.
• Good understanding of the Network Industry Landscape
• Excellent presentation, communication, and interpersonal skills.
• Strong troubleshooting and problem-solving capabilities.
• Understanding of cloud-managed networking platforms and integration with security and automation workflows.
• Solid troubleshooting skills with CLI, SNMP, and packet analysis tools (e.g., Wireshark).
• Experience with network simulation and testing tools
• Comfortable with both physical and virtual network environments.
• Vendor certifications that demonstrate expertise in networking, wireless technologies, access control and cloud are highly preferred
• Experience as a Network Engineer or Lab Engineer in a technical environment.

Technical Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field.
• 3+ years of experience in sales engineering, solutions architecture, or network consulting.
• Strong understanding of enterprise networking, switching/routing, wireless LAN, and/or cloud-managed networks.
• Experience working with vendors such asCisco, Aruba, Juniper, or similar.
• Excellent presentation, communication, and interpersonal skills.
• Strong troubleshooting and problem-solving capabilities.
• Understanding of cloud-managed networking platforms and integration with security and automation workflows.
• Solid troubleshooting skills with CLI, SNMP, and packet analysis tools (e.g., Wireshark).
• Experience with network simulation and testing tools
• Comfortable with both physical and virtual network environments.
• Vendor certifications that demonstrate expertise in networking, wireless technologies, access control and cloud are highly preferred
• Experience as a Network Engineer or Lab Engineer in a technical environment.

Soft Skills

• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to work independently and manage multiple priorities.
• Customer-oriented mindset with strong problem-solving skills.
• Collaborative approach when working with internal teams and external partners.

Language Skill:

• Fluent in Japanese (native or business level) and proficient in English (reading/writing/speaking)

What You’ll Gain

• Opportunity to work with a variety of modern networking technologies across diverse customer environments.
• Supportive team environment focused on continuous learning and collaboration.
• Exposure to enterprise, education, government, and service provider use cases in the Japan market.