Technical Details Support Consultant

Join Exposant 3 (E3): The Power of People at the Heart of Technology!

Exposant 3 is a consulting firm in business management and information technology, dedicated to supporting companies and organizations in their digital and organizational transformation.

👉 Your Career at Exposant 3

We firmly believe in healthy and humane management, where trust, competence, and the joy of succeeding together are at the core of our values.

We offer you more than just a job: join an innovative team where artificial intelligence, process automation, and technological modernization are part of everyday life. At Exposant 3, we put people at the heart of everything we do.

🚀 Our Vision?

To enable you to deploy "the power of the human Exposant 3":

• The power of the individual: An environment where your commitment is valued.
• The power of the team: Strong collaboration where mutual support and successes are shared.
• The power of the company: A common vision for ambitious and collective goals.

If you are looking to grow in a dynamic environment and contribute to large-scale projects while growing within a humane, innovative, and rapidly expanding company, then Exposant 3 is for you!

We are looking for our future Technical Details Support Consultant to join our teams.

🎯 Your Missions

• This technical support role is key. Ideally, the candidate needs to understand tech solutions, Service Now, SAP, and Salesforce. They should identify the right solutions and be aware of data centers or AI. Someone knowledgeable about data centers and AI is essential for fueling AI development.
• If we can’t find someone with data center experience, we need someone who can define tech requirements and establish assumptions to inform the business case.

Key Responsibilities:

• Provide technical support and consultation to clients on data center operations, including troubleshooting, maintenance, and optimization.
• Analyze and resolve complex technical issues related to data center infrastructure, including servers, storage, networking, and security systems.
• Collaborate with clients to understand their technical needs and provide tailored solutions that align with their business objectives.
• Assist in the design, implementation, and management of data center projects, ensuring adherence to best practices and industry standards.
• Conduct regular assessments and audits of data center environments to identify areas for improvement and recommend actionable solutions.
• Develop and maintain comprehensive documentation, including technical guides, standard operating procedures, and troubleshooting manuals.
• Stay current with emerging technologies and industry trends related to data center operations, and provide insights and recommendations to clients and internal teams.
• Deliver training and support to clients and internal staff on data center technologies and best practices.
• Work closely with cross-functional teams, including sales, engineering, and project management, to ensure seamless service delivery and client satisfaction.

📝 Your Profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. Master’s degree in Business Analytics (MSBA)
• Proven experience in data center operations, including hardware, software, networking, and security components.
• Strong technical knowledge of data center infrastructure, including servers, storage systems, virtualization, and cloud technologies.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Exceptional communication and interpersonal skills, with the ability to convey technical information to both technical and non-technical audiences.
• Experience with data center management tools and monitoring systems. Service Now, SAP, Salesforce

Additional Technical Details Support skills:

• Cutting-edge AI advancements to redefine business excellence
• Guiding clients through the complexities of next-generation AI strategies, transformative data-driven customer acquisition, and seamless system integration
• Business Analysis Modeling and Design
• Predictive Analytics