Service Manager

ROLE TITLE: T2 Service Manager

LOCATION: London / Remote

CLEARANCE: Must be eligible for BPSS

We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively.

Your Key Responsibilities:

• Support programme and project delivery within governance frameworks
• Track progress and produce delivery reporting for stakeholders
• Coordinate Agile delivery activities across teams
• Support resource planning and coordination
• Identify, manage and escalate risks, issues and dependencies
• Facilitate communication between delivery, product and programme teams
• Support backlog prioritisation and product ownership activities
• Contribute to problem-solving and continuous improvement
• Engage stakeholders and support alignment across workstreams
• Work effectively within constraints to support successful delivery

Requirements:

• Experience working within Agile and Lean delivery environments
• Ability to coach and support teams in Agile best practices
• Understanding of design, technology and data principles
• Awareness of product lifecycle management across multiple phases
• Strong operational and service management mindset
• Ability to identify risks, anticipate issues and support problem resolution
• Experience supporting product ownership activities and prioritisation
• Strong stakeholder management skills with the ability to gain buy-in
• User-focused approach with an understanding of changing customer needs
• Ability to work effectively within constraints and turn challenges into opportunities
• Strong communication, reporting and coordination skills
• Eligible for BPSS clearance

Benefits Include:

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday
• bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.