Senior Program Manager, Operational Excellence

You are the glue. The person everyone on the initiative goes to; not only because you have a 360 degree view of what the mission is all about, but they know the sooner they collaborate with you the smoother things go. You appreciate a good project board as much as the next Program Manager but your view of success goes well beyond meeting the dates (though that’s great, too!). You are as polite as you are creative but aren’t afraid to tell the real story about where things stand to whoever needs to hear it. When things are off track, you're like a bloodhound and serve as a trusted advisor to find out what is really standing in the way of progress. You’ve been through enough rodeos to believe that bad news doesn't get better with time but you don't just report the facts; you dig in to get creative with solutions.

At Expel we aren’t looking for a box checker, though we would like our boxes a little more organized. We need a Senior Program Manager who knows that the people are as important as the planning. You are the person who can elevate the team members so they can focus on identifying the right solutions and getting stuff done, but you can also dig down into the details when needed. You’ve worn many hats, which gives you the ability to understand “all the things” that need to be tracked. You are someone who has the experience to figure out what needs to get done and grok the complexity involved with tasks in each area. When things get chaotic, you bring clarity and can guide people to the end. We know the bigger the project we embark on the more we need someone to help problem solve and pull it all together. That’s why we’re looking for you!

The security industry is facing some of the most daunting challenges the world has to offer these days. Can you help build something that helps our customers get back to doing what they love about security? If this sounds like fun, we want to hear from you.

What Expel can do for you

• Give you a key role in driving organizational transformation and operational excellence
• Be an important part of a high-functioning team who doesn't need persuading to engage on important projects
• Provide a place where you can have an impact because leaders want you to guide the path forward, not wait for executive approval
• Give you experience working in a startup environment with a team who truly cares about doing meaningful work

What you can do for Expel

• Tap into your insatiable attention for detail to provide our teams with the structure and communication to execute cross functional transformative programs
• Identify projects that enhance customer operations and service delivery for a leading edge customer experience
• Understand where a little process, communication and a continuous improvement mindset make a huge difference between delivering something and bringing the team on the journey with you
• Leveraging your experience to sense the issues before they become problem & get the team to rally around a few different solutions

What you should bring with you

• An understanding of security -- technologies, products and services
• Strong knowledge of various project management and continuous improvement methodologies & related tools
• Experience in driving change from deploying to institutionalizing
• Excellent active listening, negotiating and conflict management skills
• A Bachelor’s degree or a compelling story
• 5-10 years of professional experience in Program Management & Operational Excellence

Additional notes

The base salary range for this role is between $114,300 USD and $165,700 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.